Regional Director- Austin, TX

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About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. 
 
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry. 

Come for the job, stay for the career. We are Canteen.

Job Summary

The Regional Director is a senior leader within the Austin, Texas market, responsible for driving operational excellence, financial performance, and client satisfaction across all Canteen business lines: Vending, MicroMarkets, Office Coffee & Pantry, Culinary, and Unattended Retail.
This role oversees multi-site operations, leads a diverse team of District General Managers and Operations Managers, and ensures alignment with Canteen’s national strategy. The ideal candidate combines a strong retail and service mindset with proven experience managing complex, distributed operations.

Key Responsibilities

Operational Leadership

• Direct operations across all business lines, ensuring best-in-class execution in unattended retail, vending, office coffee, and refreshment services.
• Foster a culture of innovation, safety, and operational excellence with a retail-focused approach.
• Ensure compliance with company, client, and regulatory standards.
• Drive operational and financial goals, including budgeting, forecasting, and performance reporting.
• Lead strategic initiatives to improve service quality, route efficiency, and technology integration.

Team Development

• Provide leadership, coaching, and mentorship to District Managers, Operations Managers, and frontline teams.
• Promote accountability, inclusion, collaboration, and continuous improvement.
• Ensure consistent application of company policies and champion talent development and succession planning.

Client & Customer Engagement

• Act as the senior point of contact for key regional clients, ensuring satisfaction and retention.
• Partner with sales and client success teams to support growth, renewals, and onboarding.
• Drive a customer-first culture focused on exceptional experiences and service reliability.
• Identify opportunities for expansion and service enhancements across client portfolios.

Strategic & Financial Oversight

• Own full regional P&L and deliver on financial targets.
• Analyze performance data to improve margins, productivity, and ROI.
• Ensure contract compliance and operational scalability across accounts.
• Collaborate with senior leadership to align regional execution with national strategy.

Qualifications

Required:

• Bachelor’s degree or equivalent experience.
• 5+ years of multi-site operations leadership.
• Familiarity with warehousing, logistics, and fleet management systems.
• Experience in vending, unattended retail, office coffee, or similar operations.
• Proven success leading diverse, distributed teams across multiple markets.
• Strong P&L management, budgeting, and financial analysis skills.
• Exceptional leadership, communication, and strategic thinking abilities.
• Proficiency with logistics, route, and inventory systems.
• Willingness to travel regionally.

Preferred:

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