Customer Service & Events Coordinator

About The Company

Pinkbox Doughnuts isn't your old-school bakery. 70+ Insta-worthy, made-from-scratch flavors are available daily including our iconic Pinky & Pooh doughnuts! Our signature coffee menu is on point too and rotates frequently alongside the sweets to keep things fresh. With 13 shops across Vegas and St. George, Utah, locals can access premium doughnuts for delivery, catering and drive-thru with ease! It's easy to see why tourists also flock to the viral shop, especially since we've been voted "Best Doughnuts in Vegas" year after year. Coming soon to Boulder City & Salt Lake City, UT!

About The Role

Pinkbox Doughnuts is seeking an enthusiastic, detail-oriented Customer Service & Events Coordinator to manage large and custom doughnut orders, ensure exceptional customer service, and support community and promotional events throughout the Las Vegas Valley. This position requires outstanding organizational skills, multitasking ability, and a passion for delivering the “WOW” experience Pinkbox is known for.

Key Responsibilities:

Customer Service & Order Coordination

• Manage and process all large and custom doughnut orders using multiple software platforms.
• Deliver exceptional customer service via phone and email with fast and professional response times.
• Coordinate with shop managers and commissary leaders to ensure order accuracy and timely fulfillment.
• Maintain a high level of attention to detail with every order, invoice, and communication.
• Track and follow up on all active and pending orders.

Events Support

• Assist with the execution of Pinkbox Doughnuts events, including the Pinkbox Doughnut Truck, Allegiant Stadium activations, and various community engagement events.
• Provide on-site support, including set-up, customer interaction, and breakdown.
• Represent the Pinkbox brand with a positive, outgoing attitude and energetic presence.
• Remain on your feet or seated for extended periods, depending on the event or task.
• Must be willing and able to work weekends, holidays, and occasional evenings as needed.

• Valid TAM Card and Southern Nevada Health Card.
• Reliable transportation to travel between the office and event locations.
• Prior experience in customer service, events, or hospitality preferred.
• Extremely detail-oriented with excellent organizational and communication skills.
• Proficient in Microsoft Excel, Word, PowerPoint.
• Experience with TripleSeat or other event management software is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Team player with a flexible attitude and willingness to adapt to changing priorities.

Work Environment:

• Full-time, in-person role.
• Combination of office work and on-site event presence.
• Requires standing, walking, lifting up to 25 lbs., and long periods of screen time.