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Senior Business Analyst
SugarCRMU.S. - Home Based, United StatesRemotefull_timeVerifiedPosted 14 Apr 2023
About the role
About SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work. Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we empower everyone to do their best work from home, the office, on the road, or anywhere in between. If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.
About the role....
SugarCRM is a customer experience (CX) leader enabling businesses to create profitable customer relationships by delivering highly relevant, personalized experiences throughout the customer journey. We are looking for an experienced Senior Business Analyst to work as a key member of our projects team to engage with customers and design appropriate solutions, perform implementation and configuration work and provide training and enablement services. You will be a primary consultant who ensures that customers are able to fully adopt the solution(s) to which they are entitled. In this role you will have the opportunity to engage in a wide variety of work ranging from business process consulting, solutions documentation, technical implementation, and enablement training.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team. Benefits and Perks:Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks: · Excellent healthcare
From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work. Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we empower everyone to do their best work from home, the office, on the road, or anywhere in between. If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.
About the role....
SugarCRM is a customer experience (CX) leader enabling businesses to create profitable customer relationships by delivering highly relevant, personalized experiences throughout the customer journey. We are looking for an experienced Senior Business Analyst to work as a key member of our projects team to engage with customers and design appropriate solutions, perform implementation and configuration work and provide training and enablement services. You will be a primary consultant who ensures that customers are able to fully adopt the solution(s) to which they are entitled. In this role you will have the opportunity to engage in a wide variety of work ranging from business process consulting, solutions documentation, technical implementation, and enablement training.
Impact you will make in the role:
- Participate in solution design and scope efforts on implementation projects by gathering and analyzing user stories.
- Create and maintain business requirements and solution design documents.
- Perform technical configuration work such as user layouts, report building, and/or workflow configuration.
- Create and provide training and other customer-facing coordination.
- Prepare test plans and conduct test procedure and customer sign-off activities.
- May be required to perform occasional project management duties on smaller engagements.
- Mentor and coach other team members on consulting and Business Analysis best practices.
What you will need to succeed
- At least 5-7 years of consulting experience in a consulting, customer success or operations role.
- Ability to understand Marketing and Sales business processes as well as familiarity with the operations technology ecosystem such as CRM, Marketing Automation, Analytics and BI.
- Exceptional written and verbal communications skills
- Very strong Excel skills.
- Bachelor’s Degree required.
- Experience as a Sales, Revenue and/or Marketing Operations analyst is strongly preferred.
- Experience as an implementation consultant is strongly preferred.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team. Benefits and Perks:Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks: · Excellent healthcare
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