Cashiering Representative I, Consolidated Loan Operations (Federal Way, WA)

Salary Range:

$20.14 - $28.17

(Depending on knowledge, skills, abilities and location.  Certain level jobs may be eligible for bonus, commission, and/or equity awards.)

Posting Date:

March 28, 2025

This job will be open and accepting applications for a minimum of three days from the date it was posted.

Benefits* worth writing home about:

• Medical, dental, and vision coverage for employees and their families
• Life, disability and family Leave
• 401(k) and Roth 401(k) with employer match
• Wellness program, employee assistance program, “Commute Trip Reduction” (CTR) and various employee discounts 
• Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work
• Free employee checking account and employee home loan discounts

*For eligible employees averaging 20 or more hours per week.

EO/AA Employer including Vets and Disabled.

Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.

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Job Description Summary:

The Cash Processor I is an entry level position responsible for processing consumer and mortgage loan payments, payment reversals, monetary adjustments and cash transactions on the Loan Servicing system. This position also performs other cash and monetary functions as assigned including the set up and maintenance of automatic loan payments (ACH), researching payment transactions and responding to a high volume of calls and inquiries (written and email). In all interactions the Processor must provide accurate and timely information with excellent customer service for both internal and external customers, adhering to applicable regulations and requirements. They are responsible for providing an outstanding customer service experience for loan customers, third party requestors and internal HomeStreet staff.

Job Details:

PRIMARY FUNCTIONS:

• Follow established procedures in authenticating customers and ensure customer confidentiality.
• Accurately and timely processing of loan payments, payoffs, reversals, returned items and monetary adjustments.
• Prepare, balance and submit the daily deposits via “branch capture” process.
• Accurately and timely processing of suspense transactions on a daily basis.
• Prepare daily cash work for balancing.
• Maintain and document a clear audit trail on all cash and payment transactions.
• Accurate and timely processing of all aspects of ACH to handle the automatic payment plans inclusive of set up, application of payments, changes and cancellations.
• Apply and balance daily work in accordance to procedures.
• Meet or exceed all processing deadlines and timeframes and work with a sense of urgency to complete tasks.
• Research payment issues (via Lockbox and customers) and payments through various automated reports (MSP and may include other processing systems) and batch work as necessary.
• Respond to customer inquiries and answer correspondence as necessary.
• Respond to and provide information to customers (internal and external) on a wide variety of loan servicing topics, to include: payments, ACH and research on related payment topics.
• Update the loan servicing system with accurate and thorough processing notes when applicable.
• Professionally and courteously handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Process monetary transaction on residential and consumer loans in accordance with Bank, investor and regulatory guidelines. 
• Promptly prepare and image documents and miscellaneous items.
• Maintain close interaction with other payment processors to ensure daily work flow is managed effec