Technical Program Management Lead, Service Delivery

About our Company:

Based in Denver, Colorado, Cologix is North America's leading network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and ScalelogixSM hyperscale edge data centers in 12 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 30+ onramps and seven Internet exchanges.  We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

Overview:  

Cologix is seeking a motivated, detail-oriented, and resourceful Technical Program Management Lead to drive excellence in service delivery for our customers. This role serves as the primary interface between the company and key customers during service delivery, ensuring that their needs are consistently met or exceeded throughout the service delivery lifecycle. The ideal candidate is highly organized, thrives in a fast-paced environment, always striving to improve processes and has exceptional communication and leadership skills.

As the Technical Program Management Lead, you will coordinate with internal teams and external vendors to deliver services seamlessly, managing multiple priorities and delivering value to both the organization and our clients.

 Key Responsibilities:

• Act as the primary point of contact with the customer for specific deployments ensuring consistent verbal and written communication and alignment with their expectations.
• Collaborate with internal teams (construction, design, operations, sales), 3rd party vendors and the customer to deliver high-quality services on schedule and within budget.
• Lead end-to-end project management for customer service delivery, including planning, execution, customer fit-out and close-out phases.
• Ensure that all customer changes are assessed for cost and schedule impact including seeking appropriate approvals as required.
• Ensure that all customer changes are recorded, tracked, approved and progressed.
• Proactively identify potential project risks and issues, developing and implementing mitigation strategies.
• Continuously monitor project performance, providing updates to customers and internal stakeholders through regular status reports.
• Ensure all deliverables meet customer requirements.
• Build and maintain strong customer relationships, ensuring satisfaction and driving opportunities for future engagements.
• Develop and refine processes to optimize service delivery and improve operational efficiency.
• Support and mentor junior project management staff, fostering a culture of collaboration and continuous improvement.

Key Competencies:

• Leadership and team coordination
• Excellent verbal and written communication skills
• Strategic thinking with attention to detail
• Excellent organizational and multitasking skills
• Strong negotiation and conflict-resolution skills
• Ability to analyze and present complex data effectively
• Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
• Ability to read and interpret construction drawing/electrical one-line diagrams is an added benefit
• Experience interpreting customer contracts is an added benefit
• Travel required is expected to between 10%-20%

Qualifications:

• Bachelor’s degree in business, Engineering, Computer Science, or a related field (or equivalent experience)
• 5+ years of experience in one or a combination of technical project management, construction or service delivery preferably in the data center, IT services, or infrastructure sectors
• Demonstrated experience managing cross-functional teams and 3rd party vendors
• Strong understanding of data center services, infrastructure, and delivery processes
• Exceptional customer communication and interpersonal skills, with a proven ability to build trust and manage expectations
• Ability to manage multiple projects simultaneously and thrive in a fast-paced, dynamic environment
• Problem-solving mindset with a strong focus on delivering results
• Experience in project management tools preferred (e.g., MS Project or similar)
• PMP, PRINCE2, or other project management certifications preferred

 ***Applicants must be authorized to