Segment Assistant

Zurich North America is currently hiring an Administrative Processing Specialist to join the Zurich Resilience Solutions/Risk Engineering Department. In this role you will provide administration support to our Risk Engineering teams and customers in order to maintain excellent customer service standards.

 

At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. 

 

This is a hybrid work position, however, the candidate selected for this opportunity should be able to report into the following North American office location: Schaumburg, IL.

 

In this role, you will be responsible for:

 

• Demonstrate knowledge of relevant systems, products, processes, and procedures

• Contribute to a positive and supportive team culture

• Monitor and manage personal workload using excellent organizational skills

• Contact appropriate colleagues and associates for missing data, policy validation, corrections, updates, and cancellations.

• Enter high volume of data with attention to detail into the relevant systems

• Achieve qualitative and quantitative targets

• Carry out tasks, such as the preparation of documentation to support implementation of projects to time and quality standards.

• Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices.

• Collect and record information in line with documented guidance and rules and prepare reports including commentary and an analysis of trends to facilitate decision-making.

• Monitor business processes to identify opportunities for improvement.

• Handle complex customer, distributor, broker, or colleague queries or service requests using technical knowledge to provide information to deliver customer satisfaction in line with service standards.

• Resolve day-to-day operational issues referred from other functions of the business, ensuring an efficient and high-quality service is extended to all internal clients.

• Deploy a wide range of knowledge of business propositions and various servicing platforms to enable the provision of a first-class service internally and externally, and act as an informal resource for colleagues with less experience where appropriate.

 

 Basic Qualifications:

 

• High School Diploma or Equivalent and 2 or more years of experience in the Administrative Support area
  OR

• Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Administrative Support area

 

Preferred Qualifications:

 

• Insurance Industry knowledge a plus

• Intermediate level of problem-solving skills