Surgical Booking Coordinator, NEEC Boston

Job Profile Summary 

​This role focuses on providing medical and clinical support services to patients.  In addition, this role focuses on performing the following Surgical Services duties: Responsible for medical services involving the excision or incision of a patient's body, such as interventional pain management and other procedures. This position also works to provide a safe environment for patients undergoing invasive procedures or surgery.  An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment.  The majority of time is spent in the delivery of support services or activities, typically under supervision.  An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation. 

Job Overview 

This position monitors and coordinates all surgical scheduling functions for the department, including answering patient inquiries, initial patient interviews, scheduling and facilitating surgical dates with patients and families or other support systems as noted, assuring surgeon preferences regarding surgical sites, assistants, processes and any additional materials necessary to properly support specific resources. Provides complete pre-op surgical packets to the proper surgical location, assuring that surgeries may proceed as scheduled and assists the surgical biller with accurate and timely coding and billing information. Establishes systems to monitor and track department surgical functions and acts as a liaison between the department and, other departments and external organizations. 

Job Description 

Minimum Qualifications: 

1. High school diploma or equivalent.  

2. Two (2) years of experience with scheduling clinical procedures. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Coordinates scheduling of the surgical sites and appointments for all physicians associated with a specific location in the department to achieve maximum utilization while adhering to Medical Center standards and regulations. 

2. Conducts patient interviews to accurately document a patient's status pre-operatively.   

3. Makes necessary arrangements to qualify patients for surgery.   

4. Coordinates all pre-op tests and surgical procedures.   

5. Gathers all information obtained during the patient’s pre-op stages.   

6. Generates all information obtained during the patient's pre-op stages and submits a completed pre-operative surgical package to the surgical facility as directed by that facility, thus ensuring that the patient file is complete, and patient is cleared for surgery. 

7. Follows Federal CPT coding policies, records codes