Customer Success Manager - US

Vayyar’s sensors create 4D images based on advanced RF technology. Our devices, either stand alone or integrated, are opening new capabilities, in a wide range of markets including automotive, smart home, medical, homeland security, retail and more.

As we are increasing our R&D activities and expanding our partnerships with some of the biggest technology leaders in the world.

We are looking for a Customer Success Manager to create long-term, trusting relationships with our customers. The Customer Success Manager’s role is to oversee a portfolio of assigned customers, enhance their customer satisfaction, and work with Account Executives to develop new business from those customers

What does a Customer Success Manager do?

Customer Success Manager responsibilities include developing strong relationships with customers, overseeing customer onboarding, ensuring their satisfaction, coaching them on how to derive maximum benefit from the solutions they have acquired, and identifying opportunities to improve the customer experience. Customer Success Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Success and Product Development departments) to improve the entire customer experience. This position may require occasional travel.                                                                                                                         

If you have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.  Ultimately, a successful Customer Success Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.  

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Proactively lead internally and externally to accomplish the implementation of our solution.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify areas of opportunity for additional sales
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities
• Assist with challenging client requests or issue escalations as needed
• Other duties as assigned

Requirements

• Proven work experience as an Customer Success Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• 3-5 years of experience in senior living and/or skilled care
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with tools such as Salesforce and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field