Community Outreach Manager - Ohio MyCare

Anticipated End Date:

2025-08-09

Position Title:

Community Outreach Manager - Ohio MyCare

Job Description:

Be Part of an Extraordinary Team

The MyCare Ohio Plan program is to deliver high‐quality, trauma informed, culturally competent, person‐centered coordination for all members that addresses physical health, behavioral health, long term services and supports, and psychosocial needs.

Community Outreach Manager – MyCare Ohio

Office Locations: This role is based in Ohio at either our Columbus or Toledo Welcome Center locations.

• 1006 N High Street, STE 103, Columbus, OH 43201

• 132 N Summit Street, Toledo, OH 43604  

Ohio residency is a requirement for this position.

Hybrid Workforce Schedule: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Community Outreach Manager is responsible for developing, implementing, and managing community outreach and retention strategies across five state regions to achieve marketing and retention goals by focusing on member education, outreach, and orientation.

 

How You Will Make an Impact

Primary duties may include, but are not limited to:

• Engages members to mitigate disenrollment, resolve complex member issues, and assist in accessing correct care.

• Creates opportunities with events and presentations to reach and educate the community on company programs.

• Establishes and maintains relationships with community leaders, organizations, and churches and acts as resource for organizations interested in company programs.

• Establishes and maintains relationships and executes growth and retention strategies with providers within assigned territories.

• Conducts community based new member intake and orientation.

• Measures and tracks results through score carding and identify root causes that will enable assigned retention targets to be met within specific regions within the state.

• Tracks outreach activities, including referrals, partnerships, and event attendance, and report on progress toward outreach goals.

• Gather feedback from community members and partners to continually improve outreach strategies and program delivery.

• Creates marketing materials to support members and community education of benefits.

• Delivers presentations, attends meetings, and distributes educational materials to members and non-members.

• Meets and presents to county and community officials.

• Develops and manages regional budgets.

• Organizes and leads member and community feedback meetings across all regions, quarterly.

• 30%-40% travel is required within the state, variable travel, as needed.

 

Minimum Requirements:

• Requires a BA/BS degree in sociology, psychology, social work, public health, nursing or other related discipline and a minimum of 5 years of related experience; or any combination of education and experience, which would provide an equivalent background.

 

Preferred Skills, Capabilities, and Experiences:

• Bilingual skills preferred.

• Management experience preferred.

• Excellent interpersonal and communication skills, with the ability to connect with diverse populations and build strong relationships with community leaders.

• Experience in community outreach and engagement.

• Strong organizational and project management skills. 

• Experience and ability to use all Microsoft Office products, including Excel (intermediate level), Outlook, Word, and SharePoint.

Job Level:

Non-Management