Commercial Excellence Data & Systems Analyst

Position details: 

Job Title: Commercial Excellence Data & Systems Analyst

Position reporting to:  Global Commercial Excellence Director.

Job Description:

The primary mission of the Data & Systems Commercial Excellence Analyst is to develop and implement Commercial Excellence processes through the Customer Relationship Management tool and other systems and tools with Aptar environment. He/she will also support other Commercial Excellence initiatives aimed to advance Aptar’s customer centricity journey and our profitable growth.

This role supports the development and execution of our commercial operating model vision, priorities, and best practices.

He/she will work closely with Sales, Marketing, Finance, and other cross-functional teams to deliver all initiatives and projects in the scope of Commercial Excellence and ensuring cross-region and cross-segment best practices are properly deployed.

The Data & Systems Commercial Excellence Analyst will report to the Global CE Director. The position will have potentially a supporting intern, making strong team management & development skills essential.

 

Internal Commercial Mindset Development

Execution of Sales Force Effectiveness initiatives and roadmap focusing on processes, data and tools.

Establish regular cadence for Projects & Opportunities reviews

Internal Commercial Mindset Development:

• Execution of Salesforce Effectiveness initiatives and roadmap focusing on processes, data and tools.
• Establish regular cadence for Projects and Opportunity reviews

• Structural Account Plan: support to Sales Leaders in account plan preparation. Responsible of tracking the diamond approach relationship with customers, monitoring account plans execution and consolidating relevant information for the management as well as maintaining updated the KPI dashboard.Support process improvements for quotations and sample requests.

Internal Commercial Mindset Development

Execution of Sales Force Effectiveness initiatives and roadmap focusing on processes, data and tools.

Establish regular cadence for Projects & Opportunities reviews

Optimizing the Customer Experience:

• Supports process improvements for Quotations and sample reviewsSupport process improvements for quotations and sample requests.

Reporting & Insights

Reporting & Insights:

• PBI Dashboards: creation, maintenance, standardization, and improvements of C4C, Pipeline Projection and Customer One-page dashboards
• Sales Performance tracking and incentivisation reporitngSales performance tracking and incentivization reporting.
• Support of annual Net Promoter Score process.Support of annual Net Promoter Score process.
• Maintenance & Improvements of competitive Intelligence & Market Insights toolMaintenance and Improvement of Competitive Intelligence & Market Insights tool.

Systems & Tools:

• CRM/C4C champion: Support the Sales Leaders of all regions with the C4C Pipeline projection monthly review/Analysis by region; assure a monthly sanity check of pipeline and act as Key User by supporting the whole Closures Sales community. Define and actively participate in the new implementations/improvements in co-operation with other segments.
• Acts as administrator to the Customers database, including managing business requirements and customer documentation needs, contacts, contracts, and opportu