Sales Support Coordinator

POSITION SUMMARY 

Sales Support Coordinator position in Lincoln, NE to manage and coordinate key relationships with Vertiv’s channel customers and internal stakeholders. This position will consistently support channel’s most distinct customers and act as a liaison between them and the channel business. The Key Account Coordinator will act as a Project Coordinator for key channel customers from order through deliver. Responsible for end to end project management, issue resolution and coordination with internal stakeholders.  

RESPONSIBILITIES  

• ​​Single point of contact for named customers to address open orders, project rollouts, and issue escalation. 

• ​Assess customer requirements and coordinates with cross-functional teams to build end-to-end project plans for phased rollouts; including: 

• ​Gathering overall requirements to execute on the project (create project plan – start to finish) 

• ​Coordinating with internal teams to allocate inventory, coordinate buyouts, fulfillment, and deliver. 

• ​Leads alignment of overall project plan with sales, operations, services/deployment, and customer. 

• ​Partner with LVO/Field Offices or Services Deployment to incorporate installation, start-up and commission resources into overall project plan. 

• ​Lead escalations and risk mitigation for potential slippage; including inventory. 

• ​Handles multiple orders or projects simultaneously across customer sites, applications, factories, etc.  

QUALIFICATIONS 

 

Minimum Job Qualifications:  

 

• 1-3 years customer service experience or leading deployment related projects 

• Ability to work in a fast-paced work environment; strong organizations skills 

• Good communication skills and influence with/without authority 

Preferred Qualifications:  

• ​​​Some science or tech/engineering background preferred.  

• ​Skilled in various Microsoft programs  

EDUCATION AND CERTIFICATIONS 

• High school diploma,  

• Bachelor’s degree preferred 

PHYSICAL REQUIREMENTS 

• No Special Physical Requirements 

ENVIRONMENTAL DEMANDS 

• N/A 

TRAVEL TIME REQUIRED  

• 0% 

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.   

OUR CORE PRINCIPALS:  Safety.  Integrity.  Respect.  Teamwork.  Diversity & Inclusion. 

OUR STRATEGIC PRIORITIES 

• Customer Focus 

• Operational Excellence 

• High-Performance Culture 

• Innovation 

• Financial Strength 

OUR BEHAVIORS 

• Own It 

• Act With Urgency 

• Foster a Customer-First Mindset 

• Think Big and Execute 

• Lead by Example 

• Drive Continuous Improvement 

• Learn and Seek Out Development  

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote