Patient Finance Collector

 

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuring the account is clean and ready for self-pay collections post all insurance processes are completed.
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements.
• Initiate collection calls to patients or their families to collect outstanding balances.
• Handle large volume of inbound calls regarding outstanding balances and invoices.
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status.
• Manage large volumes of patient accounts each week.
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care.
• Navigate and gather data from various internal sources to ensure proper balances collected.
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place.
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account.

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures.  
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information.
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-HYBRID

Our Values

• Connection: Care deeply & inspire hope.
• We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
• We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
• Congruence: Stay curious & heed the evidence.
• We ask “why” five times before we’re satisfied w