Head of Global Internal Communications

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As the Head of Global Internal Communications, you'll architect and lead the global internal communications practice at Docusign. Docusign is at a pivotal moment - evolving from the #1 e-signature leader to the Intelligent Agreement Management company. This transformation requires reimagining how we engage our 7,000+ global employees.

 

As the Head of Global Internal Communications, you'll spearhead the end-to-end strategic narrative and programming that brings this strategy to life, ensuring every employee understands their role in our next chapter. In this role, you'll lead a team of 3 internal communicators to drive a best-in-class global internal communications function to support Docusign's employees, generate excitement and drive strategic alignment for Docusign's next chapter as the Intelligent Agreement Management company. You'll serve as a trusted advisor to our executive team and work closely with business partners to determine business goals and derive company-wide communications goals, strategy and tactics. You'll leverage AI tools and industry best practices to build scalable, high-impact solutions that curate the flow of information to the Docusign global employee base. You'll also manage the team responsible for supporting org-level communications for our Chief Revenue Officer and go-to-market teams. A bit about who you are: We are looking for a communications professional who loves to dig into all aspects of the work. You'll need to be able to seek out information to support business goals, distill what you've found, create communications strategies, draft narratives and plans, and then execute.

 

To succeed, you'll be proactive, organized, and able to thrive in a matrixed environment. You are creative, have top-notch writing skills, but you love a good edit. You enjoy the challenge a tight deadline brings and have the composure and scrappiness to meet it. You love to get into the weeds and help employees learn and thrive. You are flexible in the face of change. You get joy from growing an enterprise that helps businesses and people be successful. You bring top-tier emotional intelligence and a sense of humor to all you do.

 

This position is an individual contributor role reporting to the Sr. Director, Corporate Communications.

 

Responsibility

• Create internal communications programs and strategies, then execute on plans for the global Docusign employee base

• Manage regular internal communications channels and events including company town halls, announcement Slack channels and more

• Curate and streamline communications to the global Docusign employee base to maximize impact and minimize "noise," including through the development of new strategic channels and programs

• Provide strategic counsel for Docusign executives to ensure our employees have the information they need to execute on our business goals

• Be an expert in leveraging internal communications tactics to foster community, drive engagement, and help business units achieve business goals

• Create communications plans and strategies that support business goals, while balancing the day-to-day demands of leading a highly sought out cross-company function

• Work cross-functionally with key stakeholders, including Corporate Communications team peers, to execute proactive and reactive internal communications programs that strengthen Docusign's community and help our employees do their best work

• Devise necessary communications narratives, campaigns, and materials

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs an