Sr. Director, Chief of Staff to CCO

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

We are seeking a highly motivated and detail-oriented Chief of Staff to support our Chief Customer Officer (CCO) and the global Customer First team. This role is pivotal in ensuring the effectiveness and efficiency of the Customer First organization. This global organization of over 1200 professionals includes: Customer Support, Professional Services, Education, Customer Success, and Renewal sales teams. The successful candidate will be a key member of the Customer First leadership team and drive and contribute to: Strategic planning, annual planning, team building and development, and managing key projects and initiatives. The ideal candidate will act as a trusted advisor and confidant to the CCO, facilitating communication and decision-making processes. 

 

Key Responsibilities: 

• Collaborate with corporate, sales, operations, finance, human resources, engineering, support, renewals, customer success, and professional services teams to identify opportunities and develop related Customer First strategies.
• Act as a liaison between the CCO and other functions/teams, ensuring effective communication and alignment of goals, strategies, and plans. 
• Manage and oversee critical projects, ensuring they align with company objectives and are delivered on time. 
• Lead CCO staff meetings, quarterly offsites and drive CCO communications strategy
• Ensure CCO is prepared for customer calls and events
• Prepare and review reports, presentations, and data analysis for internal and external stakeholders. 
• Organize and prioritize critical issues and required information for the CCO to facilitate efficient decision making. 
• Attend meetings with or on behalf of the CCO 
• Act as a point of contact for internal and external stakeholders on matters pertaining to Customer First. 
• Drive operational and administrative efficiencies within Customer First. 
• Support the CCO in fostering a culture of high performance and continuous improvement. 

Qualifications: 

• Bachelor’s degree in Business Administration, Management, or a related field; Master’s degree preferred. 
• Minimum of 10 years of experience in a business management role, preferably in a SaaS or technology environment. 
• Strong understanding of the SaaS security industry and its challenges. 
• Exceptional organizational, project management, and problem-solving skills. 
• Excellent communication and interpersonal skills, with the ability to engage and work with key internal and external stakeholders. 
• Proven ability to work under pressure, prioritize tasks, and meet deadlines. 
• High level of discretion and confidentiality. 
• Proficient in Microsoft Office Suite, Google Workspace and project management tools. 

Why Join Us: 

• Be a part of a dynamic and innovative team at the leading edge of the SaaS security industry. 
• Opportunity to work closely with senior leadership and influence strategic decisions. 
• Competitive salary, benefits package, and opportunities for professional growth. 

  Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.          
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.