Director, Account Management – Co-brand team

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management – Co-brand team

About the Role

We are seeking a dynamic and results-oriented Account Manager to lead and grow a co-brand program with one of our largest and most strategic North American issuers. This individual will work closely with issuer, co-brand, and internal Mastercard teams focused on sales, problem solving, and strategy. Reporting to a VP, this role will serve as the primary operational and execution lead, translating strategy into action, coordinating cross-functional workstreams, and ensuring Mastercard consistently delivers at the highest level across all partner engagements. In this role you will have the ability to influence and grow revenue with two of the largest and most strategic partners in North America.

This is a highly visible role requiring comfort operating in ambiguity, managing senior stakeholders, and driving execution across a fast‑moving, high‑expectation environment.
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Key Responsibilities
• Own the day-to-day leadership of program workstreams across co-brand, issuer, and Mastercard.
• Serve as the primary operational point of contact, ensuring partner requests, deliverables, and commitments are clearly defined, tracked, and executed.
• Manage complex, multi‑party dependencies while maintaining pace and clarity across stakeholders.
• Act as the internal quarterback, coordinating across Product, Legal, Finance, Technology, Operations, and Account Management teams.
• Drive preparation for partner discussions, including agendas, briefing materials, executive readouts, and follow‑up actions.
• Ensure issues, risks, and escalations are identified early and surfaced with clear options and recommended paths forward.
• Support the VP in commercial planning, deal execution, and ongoing relationship management, providing analysis, insights, and recommendations.
• Translate partner needs into structured internal asks aligned to Mastercard’s strategic and commercial priorities.
• Help ensure consistent messaging, alignment, and operational readiness across all initiatives.
• Lead regular business reviews, operational updates, and performance tracking.
• Maintain clear documentation, timelines, and accountability for key initiatives.
• Support executive‑level communications by synthesizing progress, risks, and opportunities into concise narratives.

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Qualifications
• Proven experience in account management, enterprise sales, or strategic partnership roles—preferably with major financial institutions or fintech clients.
All about you
• Proven ability to lead complex, high‑visibility initiatives involving large technology companies, financial institutions, and cross‑functional teams.
• Comfortable operating at both strategic and executional levels, with a strong bias toward action and follow‑through.
• Strong judgment, problem‑solving skills, and ability to operate in environments with evolving requirements.
• Exceptional communication skills, with experience preparing materials for senior executives and facilitating difficult conversations.
• Highly organized, detail‑oriented, and resilient in fast‑paced, high‑expectation settings.
• Collaborative leader who builds trust and credibility quickly across organizations.

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Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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