Director, Solution Consulting - ServiceNow.org

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

We are seeking a proven and experienced Solution Consulting (Presales) leader who will build and lead a team for the newly created Servicenow.org, which will focus on the Nonprofit Industry.  This role will have global responsibilities with initial focus on the Americas and Europe. As a vital member of the leadership team and sales-eco system, this person will lead a team that is responsible for supporting sales with hands-on technical consultation on various ServiceNow products and solutions. This leader will implement and execute growth plans to create demand in the market while developing, leading, and managing a team of field-based Solution Consultants, including a matrixed Solution Sales & Specialist business unit.   

This SC leader will be focused on building and executing a business plan that drives go-to-market strategies in this newly focused industry with the support and partnership of Sales, Product Management, and the executive team. They will have a high level of integrity, coaching acumen, strong executive presence and communication skills, and a passion for leadership and winning. 

• Build and drive a Solution Consulting vision and strategy, develop, communicate, and execute on a plan to rapidly grow the Nonprofit business, taking into account the competitive landscape, presence, and strengths within the Geos 

• Recruit, hire, mentor and motivate a world-class global Solution Consulting team of ServiceNow.Org Solution Consultants to drive rapid growth in this new business 

• Collaborate with business partners across Geo Sales and Solution Consulting, Field Marketing, Solution Sales, Inspire Value, Customer Support/Outcomes, Professional Services, Alliances and Channels to ensure alignment on go-to-market strategies for Nonprofit customers  

• Actively engage in planning, relationship development and opportunity development by supporting and assisting in sales and customer meetings to drive opportunities to a close 

• Develop an industry focused demonstration strategy to engage prospects and customers along the continuum from demand generation to closure 

• Drive operational excellence across all aspects of your business 

Qualifications

To be successful in this role you have:

• Bachelor's Degree or equivalent 

• A proven and consistent track record selling solutions in the Nonprofit industry via understanding the “bigger picture” and business drivers around technology along with establishing relationships with the C-Suite 

• Nonprofit customer experience and IT Service Management a plus 

• Experience hiring and leading Solution Consultants in multiple Geos, including the Americas and Europe is a plus

• Experience attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, and coaching 

• Experience working cross-organizationally to develop and execute an industry focused business plan 

• A track record of building teams in a fast-paced high technology solution consult