Director, Quality Management

Requisition ID # 157661 

Job Category: Compliance / Risk / Quality Assurance 

Job Level: Director/Chief

Business Unit: Electric Operations

Work Type: Hybrid

Job Location: Dublin

 

 

Position Summary

 

Electric Operations Quality Control Leadership achieves safety, quality and data driven continuous improvement across Electric Operations program and designs, implements and change-manages strategic initiatives across Electric Operations while collaborating with distinct line of business leaders and their respective teams to ensure safe, high quality, compliant, and timely continuous improvement. Provides analytical rigor, defined methodologies and strategic program, project and process implementation and enhancement.

 

 

Reporting Relationship

 

The Director, Quality Management reports into the Sr. Director, Quality in the Electric Operations organization.

 

 

Job Responsibilities

 

• Drives and executes organizational strategy into business plans and metrics to drive the accomplishment of goals and metrics. Oversees a comprehensive audit and assessment strategy that addresses both employee safety and public safety.
• Oversees quality programs, audit activities, and development of policies, processes, procedures, training, and communications to improve compliance.
• Drives the achievement of safety, quality, productivity, and organizational goals for the Quality Control Organization. Ensures contract work is completed within Company and Regulatory safety, quality, and environmental standards.
• Ensures records are traceable, verifiable, and complete by establishing controls and verification, and projects assigned are completed by qualified staff to support the safe and timely reporting of projects.
• Accountable for building and maintaining operational and controls systems to provide cost, schedule, resources visibility and control on all projects, mitigate risks and maximize safety, productivity, and quality.
• Leads and drives special projects to improve overall business results based on steady state and urgent needs of the business with the goal of improving safety, quality, compliance, and customer satisfaction.
• Builds and maintains effective relationships with all key stakeholders including partners performing the work. Routinely interfaces with key leadership across lines of business to develop effective working relationships and ensure overall business needs are met, and solicits feedback, collaborates, and influences to develop solutions.
• Routinely establishes strategic partnerships with leaders across the enterprise to maximize safety, quality, compliance, and customer satisfaction.
• Champions effective regulatory and legislative policies. Partners with peers, staff departments, matrix organizations and outside agencies to improve overall business results.
• Manages a large geographically dispersed team to accomplish results through effective recruitment, selection, training, and development.

 

 

Leadership Qualities

 

PG&E expects its leaders to conduct themselves with the highest ethics and integrity and to embody specific leadership qualities.

              

Strategic Mindset

• Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Operating effectively, even when things are not certain or the way forward is not clear.

A Leader in the Community and Industry

• Effectively building formal and informal relationship networks inside and outside the organization.
• Anticipating and balancing the needs of multiple stakeholders.

Demonstrates Safety Leadership

• A safety champion in words and deeds with respect to both employee and public safety.
• Maintaining an environment of open dialog and free of retaliation.

Influences and Inspires

• Using various- communications that convey a clear understanding of the needs of different audiences.
• Maneuvering comfortably through complex policy, process, and people-related dynamics.

Optimizes Team Performance

• Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Creating a climate where people are developed and motivated to do their best to help the organization.

Values Diversity and Creates Inclusion

• Recognizing the value that different perspectives and cultures bring to an organization.

Fiscally Responsible

• Interpreting and applying understanding of key financial indicators to make better business decisions.
• Planning and prioritizing work to meet commitments aligned with organizational goals.