Guest Experience Observatory Ambassador

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE VENUE:

View Boston, which encompasses the top three floors of the Prudential Tower, will feature immersive experiential exhibits and a bistro on the 50th floor, an indoor/outdoor cocktail lounge with a 360-degree outdoor viewing deck on the 51st floor, and a double high (24-foot) indoor viewing space on the 52nd floor. The destination, designed with the adventurer in mind, was created to be an attraction that welcomes locals, and domestic and international visitors, being the ideal stop as they begin their Boston experience. Whether they are interested in discovering famed institutions and coveted hidden gems through immersive interactive experiences or meeting friends for a sunset cocktail - their unforgettable Bostonian experience starts here.   www.viewboston.com

THE ROLE

The Observatory Ambassador serves as the front-line representative of View Boston, delivering exceptional guest service and ensuring an engaging, informative, and welcoming experience. This role supports all aspects of the guest journey, from arrival to departure.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Greet & welcome guests upon arrival, ensuring a positive first impression.
• Provide directional support and share highlights of the Boston skyline and landmarks.
• Facilitate guest flow through ticketing & elevator areas, entry, exhibit areas, and rooftop access.
• Engage with guests to answer questions, offer local insights, and enhance the overall experience.
• Monitor assigned areas to maintain cleanliness, safety, and guest satisfaction.
• Ability to retain learned knowledge and offer help to our guests by providing operational (Observatory lay-out, experience locations) answers to all inquiries.
• Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence.
• Support crowd control and line management during peak hours and special events.
• Address and resolve guest concerns promptly and professionally.
• Maintain a polished, knowledgeable, and service-oriented presence throughout the venue.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
• Perform other duties as necessary or required by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE     

• High School Diploma or Equivalent.
• 2-4 years’ experience in customer service, hospitality, travel, tourism, or attractions preferred.

SKILLS AND ABILITIES

• Strong verbal communication and interpersonal skills.
• Comfortable engaging with individuals and groups in a fast-paced setting.
• High level of demonstrated professionalism and customer service.
• Passion for Boston’s culture, history, and landmarks.
• Ability to memorize historical and technical information.
• Multi-lingual or sign language capabilities a plus.
• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work.
• Ability to stand or walk for extended periods and work a f