Managing Director - Enterprise Support Services Leader

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Enterprise Support Services Leaders are professionals who oversee the comprehensive support functions within an organization and play a crucial role in ensuring that customer and operational needs are met efficiently and effectively. Their responsibilities include strategy development, team management, and performance monitoring of enterprise support services globally and provides executive leadership to and oversight of the firm's enterprise location services, administrative services and processing centers of excellence. The ESS Leader effectively applies extensive and relevant experience and professional judgment to identify and prioritize focused improvement initiatives, increase productivity, generate cost savings, manage risks, and acts as a trusted advisor in collaboration with enterprise leadership to drive innovation and automation. Enterprise Support Services Leaders are pivotal in ensuring the smooth operation of support functions within the Firm and are responsible for managing teams that provide essential services to maintain high levels of customer satisfaction and operational efficiency.  Additionally, they collaborate with other departments to ensure a cohesive approach to support, while maintaining compliance with relevant standards and regulations, and providing strong leadership skills to manage resources effectively.  The ESS Leader partners in a global capacity with the enterprise leaders across the firm to ensure quality and consistent support across all solutions sets of Enterprise Support Services, in the U.S., Canada, El Salvador, India, and other potential locations as the organization continues to expand. They are a recognized subject matter expert both internally and externally to ensure that the firm is aligned with current and emerging functional trends as well as works closely with other organizational leaders to ensure an integrated support team across all sub-functions, lines of business, and industries within the enterprise.

Duties

• Oversee the day-to-day operations of the enterprise support services team.
• Develop and implement strategies to improve service delivery and customer satisfaction.
• Collaborate with other departments to ensure seamless support across the organization.
• Monitor performance metrics and regularly report on the effectiveness of support services.
• Lead and mentor staff, fostering a positive and productive work environment.
• Manage budgets and resources efficiently to meet operational goals.
• Ensure compliance with company policies and industry regulations.
• Drive continuous improvement initiatives within the support services framework.
• Lead a sophisticated team of administrative professionals focused on developing enhanced administrative capabilities.
• Responsible for driving an ESS specific career development framework ensuring organizational effectiveness and growth opportunities.

Skills

• Strong leadership and management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and performance metrics.
• Advanced Microsoft Office skills
• Experience with project management tool(s)
• Ability to problem solve in a fast-paced deadline driven environment
• Ability to develop and implement strategic plans.
• Expertise in customer service and support operations.
• Project management skills.
• Problem-solving and critical thinking capabilities.
• Adaptability to changing environments and requirements.

Requirements

• Bachelor's degree and/or ten+ years’ experience in Public Accounting, Professional Services, or a related field. (Big Four or Similar preferred)
• Ten+ years management and / or leadership experience (within a Global Professional Services Firm preferred)
• Demonstrated experience implementing innovative solutions for administrative support at a global enterprise level
• Demonstrated ability to interact with multiple levels of leadership
• Demonstrated experience leading a global/enterprise team (required)
• Demonstrated experience managing in a matrix organization (required)
• Demonstrated visionary leadership with the ability to lead through ambiguity, navigate and remove barriers, be agile, and engage in continuous learning to be awa