Senior Customer Success Associate, US SLED

See yourself at Dataminr

You're a self-motivated and self-directed Senior Customer Success Associate with a passion for building and maintaining customer relationships, fully understanding their needs, and advocating on their behalf. As an expert on Dataminr’s First Alert product, you understand your customers’ strategic objectives and help them achieve success. You are knowledgeable of major trends and events impacting US national security, government, cyber security, publicly available information, and big data and can translate these into actionable insights for your customers and their adoption of First Alert.

This is an NYC-based or DC-based hybrid role that requires two days a week in the NYC or Arlington, VA office unless traveling. Remote candidates based in the Boston, MA area will also be considered.

AI Innovation at Dataminr 

Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.

Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here

Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.

The opportunity

• Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio

• Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise level objectives

• Partner with other Customer Success colleagues to drive product adoption, renewal, usage, and customer satisfaction, building a strategy to foster account growth

• Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of playbooks / regular check-ins

• Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality

• Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams

• Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth

What you bring

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

• Bachelor's degree or equivalent relevant experience in a related field AND 2-5 years of customer success/account management experience. 

• Specific experience supporting the public sector, including but not limited to the State and Local Governments. 

• Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management. 

• Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical