Sr. Supervisor, Worn Wear

Role: Sr. Supervisor, Worn Wear  

Reports to: Sr. Manager, Worn Wear  

Scope: People Manager, M2  

Years of Experience: 2+ years  

Location: Reno, NV  

Compensation  

Hiring rate: $30.90-$37.90 

At Patagonia, pay ranges are set using the best available market data for the job at the required location.   

General Summary  

Worn Wear is Patagonia’s hub for keeping gear in use, and Worn Wear does this through repair, reuse, resale, and recycling of preowned Patagonia products.  The Worn Wear Operations Sr. Supervisor will primarily oversee the daily activities and workflow for resale and recycling parts of the Worn Wear program.  

In this position, you must be passionate about our mission to save our home planet; exemplifying our culture, core values, and mission every day. As a member of this team, you will be encouraged to volunteer with local non-profits and to get outdoors to participate in our core sports.  

What You’ll Do  

• Lead a team of Worn Wear associates by participating in recruiting, training, monitoring, and evaluation processes  

• Partner with the Worn Wear Operations Manager to support Worn Wear Operation processes, mission and company policies.  

• Oversee operations processes and create new strategies and methods to improve productivity and efficiency. Unique needs of Worn Wear include:  

• Checking each garment for quality and functionality  

• Crediting customers for Digital Trade Ins and Worn Wear Returns  

• Worn Wear Value Added Services including; launder, photography, retail fulfilment and minor repairs  

• Picking, packing & shipping Worn Wear orders in adherence with SLA’s  

• Report Worn Wear metrics to the Worn Wear Operations Manager.  

• Provide day-to-day operational leadership to support the mission and core values of Worn Wear and Patagonia.  

• Guide, inspire, direct, and discipline employees consistent with company guidelines.  

• Maintain employee attitude and morale by recognizing outstanding performance.  

 Work in other areas as necessary  

• Work in Shipping, Repairs, Receiving, Worn Wear, Returns, Quality Control, and Inventory Control departments when necessary.  

• When working in other departments, you are expected to maintain at least the minimum productivity standards as applicable.