Regional Property Claims Leader

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

Throughout our network of more than 550 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
 

We are the perfect fit if you:
 

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage and provide mentorship to claims service team
• Development and implementation of procedures, processes, and reporting practices
• Handling of high-profile claims for top accounts and others as necessary
• Ensure service levels and service level agreements are consistently met by reviewing outstanding claims, claims workflows, and phone systems  
• Build trust with external and internal management teams through direct interactions and presentations
• Provide and support clients with claims solutions specific to their business operations
• Assist account executives, agents and client service units with managing clients’ potential exposures
• Coordinate and participate in claim reviews with multiple insurance carriers &/or TPA’s
• Assist with marketing of claims services to prospective new accounts
• Communicate and strategize with account executives, client services, insureds, carriers, TPAs, adjusters
• Manage all vendor relationships working with department
• Review policies to determine coverage for appropriate reporting
• Develop, initiate and manage system enhancements and improvements
• Maintain and develop reporting for executive management, client service units
• Communicate with executive management, account executives, agents and client services regarding potential large losses and denials
• Navigate various carrier databases
• Hands-on interaction with client service and product servicing units
• Review carrier coverage position letters and as appropriate create correspondence disputing the carrier position
• Ability to present at RFPs, client presentations and Webinars
• Responsible for creating own correspondence
• Perform other specific duties as assigned

REQUIREMENTS:

• 7+ years of experience in personal and commercial insurance claims is required
• Experience handling claims across multiple commercial lines policy types and client industries
• Extensive technical knowledge of insurance policies and coverage triggers
• Bachelor’s degree OR equivalent relevant working experience is required
• Prior leadership/management experience is highly preferred
• Active Illinois Property & Casualty License or ability to obtain one within 90 days of employment is required
• Professional insurance designations are highly preferred
• Strong understanding and comfort using Microsoft Office tools (Word, Excel, Outlook, PowerPoint)
• Strong customer service, organization and time management skills
• Strong decision making and problem-solving skills

The expected salary range