Associate Principal, Strategic Account Services (Authorizations & UM) - Remote

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. 

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. 

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. 

The Associate Principal, Strategic Account Services plays a pivotal leadership role in managing high-value client relationships, driving strategic initiatives, and ensuring exceptional service delivery across key accounts. This role acts as a trusted advisor to both clients and internal stakeholders, aligning cross-functional teams to deliver measurable value and achieve account growth objectives. 

What you will be doing:

Client Relationship Management 

• Serving as the senior point of contact for strategic accounts representing prior authorizations and utilization management products and services. 

• Building and nurturing long-term client relationships by deeply understanding their business goals, challenges, and opportunities. 

• Acting as a strategic advisor, guiding clients through complex decision-making and solution adoption. 

Strategic Planning & Execution 

• Developing and execute comprehensive account strategies in collaboration with clients and internal teams. 

• Driving initiatives that support client retention, satisfaction, and revenue growth. 

​Cross-Functional Leadership 

• Partnering with internal teams across operations, product, marketing, finance, and legal to ensure seamless service delivery and issue resolution. 

• Championing client needs and advocate for solutions that align with both client and company objectives. 

Performance Monitoring & Reporting 

• Monitoring account performance against KPIs and SLAs. 

• Delivering regular executive-level updates, insights, and recommendations based on data-driven analysis. 

Revenue Growth & Opportunity Development 

• Identifying and pursuing opportunities for account expansion, upselling, and cross-selling. 

• Collaborating with business development and product teams to align solutions with client needs. 

Innovation & Continuous Improvement 

• Proactively identifying opportunities to enhance client outcomes and internal processes. 

• Introducing innovative ideas that improve service quality, client engagement, and operational efficiency. 

Mentorship & Team Development 

• Mentoring junior team members and contributing to a culture of collaboration, accountability, and excellence.