Maintenance Technician -Ulysses

About ASH People LLC

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.   

Hotel Ulysses is a place where wanderers from anywhere can come for one-of-a-kind experiences – whether they are popping out of their Baltimore studio for a drink or need a place to stay during their east coast tour. To venture into Baltimore’s rich history and vibrant community by way of the landmark Latrobe building feels only natural — an icon with a checkered past that has been restored to carry on its legacy. Nestled into the neighborhood of Mt. Vernon, the sprawling site houses 116 guest rooms alongside Blooms, an eccentric cocktail lounge, and Ash-Bar, a salon style café. Far from a support for tourists, Ulysses stands firm as a contributor and tableau vivant of Baltimore’s artistic tradition–and its contemporary evolution. 

About the role

The ideal candidate is a hands-on problem solver with experience in facility maintenance and repair. They have a solid understanding of general property maintenance, including mechanical, electrical, plumbing, and painting, and can quickly troubleshoot and fix issues. They take a proactive approach to maintenance, spotting and addressing problems before they worsen. Reliability, attention to detail, and the ability to work independently or as part of a team are essential.

Strong time management and communication skills help them prioritize tasks and ensure a safe, well-maintained environment for guests and staff. Prior experience in hospitality or commercial maintenance, along with relevant certifications, is a plus.

What you'll do

Operations:

• Provide service and repairs to hotel equipment including electrical, plumbing, steam, gas, fire & safety, HVAC refrigeration, interior, paint, and decorating.
• Respond, manage and complete assigned tickets in Visitt promptly
• Respond to inquiries and problems in an efficient, courteous, and professional manner to achieve maximum guest satisfaction.
• Handle preventative maintenance of all equipment and update appropriate logs.
• Maintain grounds hotel and Swann House
• Troubleshoot various maintenance issues
• Assist guests as needed
• Perform daily inspections and routine preventive maintenance on hotel equipment and systems (HVAC, electrical, plumbing, mechanical, and safety systems).
• Troubleshoot and repair guestroom issues (e.g., lighting, fixtures, locks, heating/cooling, televisions, appliances).
• Assist with setup, repair, and upkeep of hotel furniture, walls, floors, ceilings, and fixtures.
• Maintain accurate records of work performed and parts/supplies used.
• Assist with snow removal, landscaping, and seasonal upkeep as needed.
• Perform other duties as requested

Guest Service:

• Address, greet, and assist guests that come with view
• Address guest requests promptly

Compliance & Safety:

• Follow set company, local, state, federal guidelines
• Escalate safety concerns to management when needed
• Work collaboratively with other departments to minimize guest inconvenience and downtime
• Participate in emergency response procedures (e.g., fire alarms, power outages, water leaks).
• Maintain public areas and back-of-house spaces to ensure safety, cleanliness, and proper function.

* This job description is intended to provide a general overview of the responsibilities and duties associated with the Host role. It is not an exhaustive list, and additional tasks may be assigned based on business needs.

Qualifications