Sr. Manager, Colleague Advisory

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior Manager, Colleague Advisory supports the Director, Colleague Advisory by providing leadership and guidance to a team of HR Specialists, including direct supervisory responsibility for a portion of the team. This role delivers strategic coaching and advice to Specialists and People Leaders at all levels on performance and conduct matters, with a focus on building their capabilities to manage these situations independently over time. In addition to leadership responsibilities, the Senior Manager independently investigates colleague-initiated claims, ensuring alignment with company policies, best practices, and applicable laws through effective cross-functional partnerships.

This position may be based at any Macy’s, Inc. facility that meets the necessary technology requirements.

What You Will Do

• Lead, coach, and develop a team of HR Specialist direct reports, fostering continuous learning and professional growth.
• Provide expert advice and guidance to Specialists and People Leaders across the organization on colleague performance and conduct issues, including execution of the Performance and Conduct Management process.
• Coach Specialists and People Leaders to determine the most effective course of action, with an emphasis on building their employee relations and decision-making capabilities.
• Participate in the recruitment process for new Specialists, including conducting interviews, making hiring decisions, designing onboarding programs, and delivering training.
• Serve as a case consultant for Specialists, offering guidance and escalation support as needed.
• Oversee performance-based corrective actions, including reviewing documentation, drafting or reviewing corrective action forms, and preparing People Leaders to administer actions effectively.
• Ensure timely and consistent follow-up on performance improvement plans and movement through the Performance and Conduct process to strengthen the overall talent pool.
• Analyze colleague performance trends and develop proactive strategies and programs to improve outcomes across the organization.
• Independently conduct thorough investigations and drive resolution on all colleague-initiated claims, including but not limited to: Solutions InSTORE reports, policy/integrity violations, TUWYT (Tell Us What You Think) submissions, Global Compliance matters, and letters to the CEO or Board of Directors.
• Maintain accurate case documentation using Salesforce for all performance-related issues.
• Influence and guide business leaders and supervisors on consistent application of company policies and conflict resolution techniques.
• Collaborate with cross-functional stakeholders—including those with differing perspectives—while maintaining confidentiality on complex and sensitive matters. Partner with the Law Department as appropriate.
• Act with autonomy to provide sound, consistent, and business-aligned HR advice to all levels of the organization.
• Recommend policy updates or enhancements based on practical case experience; identify inefficiencies and propose process improvements.
• Manage documentation and colleague files by overseeing the imaging and retention of Performance and Conduct Management records.
• Identify root causes and trends in case activity, and partner with stakeholders to implement training, policy, or procedural changes.
• Support system enhancements and process improvements, including Salesforce testing and feedback.
• Manage HR Specialist phone coverage, PTO schedules, and reporting responsibilities.
• Oversee the Colleague Advisory case queue, ensuring equitable case distribution and timely resolution.
• Lead timely and compliant processing of performance- and conduct-related terminations, including managing all associated unemployment claim responses.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connect