Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Mgmnt Sr Mgr within PNC's Enterprise Fraud organization, you will be based in Pittsburgh, Cleveland, Birmingham, Dallas or New York.

You will lead an expanding effort to better serve communications tools managed within the Enterprise Fraud organization and beyond. You must be disciplined in both Agile methodology of Product Management and have working knowledge of Design Thinking practices.

The individual must be:
• A self-starter, experienced working with communications software tools (Example: Syniverse, Twilio)
• Familiar with security systems methodology and deployment.
• Familiar with Agile methodology and demonstrate ability to use it in practice on a regular
• Familiar with Design Thinking methodology and able to use it in practice on a daily basis
• Manage team of 3 to 5 product owners and supporting business analyst
• Defines product vision.
• Aligns stakeholders around the product vision.
• Prioritizes product features and capabilities
• Empower independent decision making
• Identifies customer needs and large business objectives that a product or feature will fulfill, articulates what success looks like for product and rallies the team to turn the product vision into reality.
• Maintain strategic multi-year product roadmap.
• Calculate value at the portfolio and project level.
• Strong communication skills; both written and oral
• Open to learning new tools and techniques, data retrieval and visualization methods to achieve team goals.
• Practice and apply Design Thinking in their every-day work
• Lead discussions within their team using Design Thinking to address key problems or inform solutions
• Actively participate in the Design Thinking CoP and engage with all Design Thinking curriculum (inclusive of the highest level curriculum)
• Encourage their team to engage with the Design Thinking CoP and engage with Design Thinking curriculum trainings at appropriate levels

Job Description

• Responsible for the end-to-end business and financial results for multiple product sets utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience through the leadership of teams managing new and existing products or experiences.
• Uses knowledge of emerging technologies to deliver product to customers through all applicable channels. Presents initiatives to gain senior management buy-in. Manages progress to ensure initiatives are completed on time, within budget and meet strategic goals.
• Influences product and customer experience trends by monitoring competitors or peer organizations to stay abreact of emerging product and technology trends in the industry. Leads teams responsible for translating concepts or designs into new or improved products, product lines or experiences and recognizes, anticipates and resolves complex operational and process problems that arise.
• Evaluates potential product or experience development projects for feasibility and value. Ensures successful outcomes from key stakeholders including sales, marketing, digital channel delivery and other internal service partners. Participates in client-facing and external stakeholder activities throughout the product or experience lifecycle. Adheres to company-defined risk appetite as part of the first line of defense. Serves as point of review and sign off for risk management, compliance and audit requirements, as needed.
• Manages, motivates and develops one or multiple product lines and managers as well as the performance evaluation process of the Product Development Management team and key contributors. Identifies talent gaps in team and staffs appropriately.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused