Technical Account Manager

General information

Date Tuesday, January 21, 2025 Location US - Remote Remote/Hybrid Yes Position Level Individual Contributor I Employment Type Full time Career Field Information Technology Pay Type Annually Pay Range
$ 90,000 - $ 100,000

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY   The Technical Account Manager (TAM) reports to the Senior Director – Systems and is the technical solution advocate for information technology (IT) services supporting one or more major operating companies. The TAM specializes in IT project facilitation, understands business process requirements, and works with the Product team to prioritize system solutions and repairs to complement business strategies and goals. The TAM is responsible for building and maintaining strong relationships with internal clients, ensuring successful project delivery, and acting as a bridge between internal clients and our technical teams. The TAM’s primary goal is to help internal clients harness the power of IT to optimize their operations and achieve their business objectives. The incumbent is people-oriented, with a demonstrated ability to work with others to achieve results.     JOB DUTIES

• Serve as the primary point of contact for technical issues and inquiries
• Build and maintain strong, lasting relationships with internal clients
• Develop a deep understanding of the company's products and services to include technical features, functionalities, and capabilities
• Conduct regular assessments to ensure alignment with the company's offerings
• Work closely with clients to identify their technical requirements, challenges, and goals
• Provide technical support, training, and guidance to clients while helping them to troubleshoot issues, optimize their use of products and services effectively
• Create and deliver training materials, workshops, and webinars as needed
• Develop and maintain account plans that outline the client’s technical needs and identify strategies for achieving their goals
• Collaborate with clients to develop