Cougar Center Coordinator, Student Affairs and Enrollment, Vancouver Campus

Online applications must be received before 12:00am on:

January 6, 2025

If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):

107N-YN_CS_NPS - Program Coordinator

Business Title:

Cougar Center Coordinator, Student Affairs and Enrollment, Vancouver Campus

Employee Type:

Classified

Position Details:

Cougar Center Coordinator, Student Affairs and Enrollment, Vancouver Campus

If you have great customer service skills and the ability to explain complex policies and financial information to current students and potential students and their families, our one-stop student information center has an open program coordinator position.

Summary of Duties

Provide customer service in multiple modalities, including in-person and phone, as a member of the Cougar Center one-stop student services team to support recruitment, enrollment, and student retention for the university. This includes assisting Cougar Center student employees by researching answers to technical financial aid and account questions.

Requires in-depth knowledge of university policies and procedures in order to serve students, both prospective and current. Exercise independent judgment to decide when students need to be referred to another unit or resource. Maintain a solid understanding and application of policies related to student accounts, admissions, financial aid and registration. Demonstrate an ability to effectively communicate university and department policy information to a diverse audience. Coordinate and perform cashier duties pertaining to student accounts and activities. This position also processes student documents and tracks data.

Required Qualifications

High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.

Cash handling experience.

Demonstrated ability to effectively serve diverse populations in multiple modalities

Preferred Qualifications

Associates or Bachelor’s degree.

Customer service experience in a higher education environment (financial aid, scholarships, student accounts, etc.).

Experience using modern office technologies, including word processing, spreadsheets, databases, email/calendaring and presentation software.

Essential Duties:

75% Cougar Center Customer Service

15% Cashiering and Student Accounts Coordination

5% Cougar Food Pantry Support

5% Other duties as assigned.

Application instructions:

Applicants must attach a resume, cover letter and a contributions to equity statement at the time of application. Please read the entire posting description and follow the instructions below to apply.

Additional Information:

Area/College:

Washington State University Vancouver

Department Name:

Student Affairs and Enrollment

City, State, Zip:

Vancouver, WA 98686

Department Link:

https://studentaffairs.vancouver.wsu.edu/

https://studentaffairs.vancouver.wsu.edu/cougar-center

Work Location and Schedule: 

Hybrid work schedule and flexible scheduling may be an option after the initial training period.

Monthly Salary:

$3,477 to $ 3,728 A-D, Range R-40. ($41,724 to $44,736 annually) Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. The full range for the position is $3,477-$ 4,632 Step A-M.

Benefits: 

WSU offers full-time employees a competitive benefits package including up to 49 days off per year through paid holidays/sick leave/annual leave, a choice of retirement plans, medical/dental/vision, basic life and long-term disability insurance, and an employee tuition waiver program. 

For information including a summary of benefits offered by WSU for classified staff visit: https://hrs.wsu.edu/wp-content/uploads/2024/01/2024-Benefit-Overview-for-Civil-Service.pdf

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