ESG - Net Zero Cloud/Salesforce Business Sr. Analyst

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At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. 

 

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

 

If this sounds like something you would like to be a part of, we’d love to hear from you.

 

A World of Difference. Made Possible.

 

The ESG - Net Zero Cloud / Salesforce Business Senior Analyst will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of two Salesforce environments based on the various user group needs. This is an excellent opportunity for a Salesforce Analyst with understanding of the Salesforce product suite, specifically Net Zero Cloud, and ideally including Sales, Service, and/or Experience Clouds. We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs to administer and enhance the system accordingly. This person will serve as the "go to" for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, the Administrator will perform basic updates, such as add/delete users, and adding basic custom fields.

 

RESPONSIBILITIES:

 

Create and Manage Changes to the System –

• Manage system changes without interruption to the user.
• Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
• Gather requirements from end users.
• Manage the change control process when appropriate.
• Manage all processes that impact / relate to Salesforce.com.
• Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
• Create custom objects when necessary.
• Handle on-going customization/ alteration of Salesforce.com.
• Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.
• Create new reporting capabilities and respond to ad hoc reporting requests as needed.
• Provide support functions as needed.
• Provide sales and financial data to company executives.

 

Maintain System, Security and Integrity –

• Update salesforce.com hierarchy and territories in response to personnel changes.
• Reassign Accounts, Contacts, and Opportunities in response t