Resident Advocate-Bernal Weekends Only (82577)

Job DetailsLevel: EntryJob Location: EIH Bernal - San Jose, CA 95138Position Type: Part TimeEducation Level: High SchoolSalary Range: $28.11 - $28.11 HourlyTravel Percentage: NoneJob Shift: Swing/GraveJob Category: Nonprofit - Social Services

POSITION:  Resident Advocate, Weekends Only 

PROGRAM/LOCATION: Emergency Interim Housing (EIH) BERNAL San Jose, CA

SHIFT: Swing/Grave

SUPERVISOR: EIH Program Manager

STATUS: Part-time, Non-exempt

COMPENSATION:-$28.11 Hourly

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES

Kindness: We act with empathy toward others.
Passion: We ignite change to fulfill our mission.
Excellence: We deliver exceptional service to our communities.

POSITION OVERVIEW

The Emergency Interim Housing (EIH) program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH is designed with a focus on safety and client centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing.

The EIH Bernal site is a single adults referral based only program with no drop-in services provided. The EIH Bernal site will consist of 80 single adult sleeping units with private restrooms and showers, and a community space that will include access to a shared kitchen, computer lab, pet area, and vehicle parking. The EIH site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.

The Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like access to clinical services, workshops, laundry supplies and food services ensuring each participant essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping units.  

PRIMARY RESPONSIBILITIES

Direct Client Service (90%)

Responsible for the care, safety and supervision of program participants and guest
Implement and enforce EIH guidelines and EIH site rules
Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members
Check guests into and out of the facility using the Homeless Management Information System (HMIS)
Document all notes of services provided into HMIS within 3 business days
Complete intake of potential participants including thorough and accurate VI-SPDAT assessments
Work with participants to execute their personalized housing plan
Provide direct guest support with developing, updating, and reassessing housing plans
Make timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
Promote and lead weekly workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search and credit repair, etc.
Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model
Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
Provide information, referrals, housing resources, and program support to program participants
Distribute clothing, linens, toiletries, and any other items supplied by the program
Restock program supplies and submit supply order request in a timely manner
Inspect cabins and complete inspection sheets on site
Support with participants treatment of property prior to move-in
Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Coordinator in a timely manner
Conduct cabin, facility, and perimeter checks
Assist with set-up and break-down for any special events or activities
Complete and file all paperwork in a timely manner
Maintain professional conduct, attitude and appearance
Communicate to and delegate tasks to next shift
Maintain confidentiality regarding clients, personnel and other internal agency affairs
Conduct business according with employee handbook, exercising judgement and serving the best interests of the ag