Member Experience Intern

When joining Elevations, you can expect to work for a company with:

• A leadership team that strives to make this the best place you’ve ever worked!
• A focus on supporting our employees’ mental, physical, and financial well-being
• A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
• A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
• A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
• A passion for consistently providing amazing experiences and creating raving fans

Location:

• On-site: 

  Elevations Credit Union- Broomfield Basecamp

 

Internship Timeline: 

The summer intern program will last 10 weeks: from June 2 – Aug. 8

 

Summary/Objective:

The Member Experience Intern supports Elevations Credit Union’s mission to provide exceptional service by assisting with projects and tasks that enhance the member experience. The intern's main goals are to support strategies to improve member interactions and satisfaction, analyze data from feedback tools to identify areas for improvement, and participate in organizational engagement initiatives. Primary responsibilities include supporting member engagement strategies, analyzing feedback data, creating member communications, participating in outreach events, collaborating with departments, and providing administrative support. To succeed, the intern should be a self-starter with strong communication and analytical skills, detail-oriented, able to work independently and as part of a team and possess a positive attitude and willingness to learn.

 

Essential Functions:

• Analyzes data and verbatim from member feedback tools
• Collaborates with member support & service departments to create seamless member experiences
• Creates and distributes member communications to Retail teams
• Socializes feedback tools and partners with L&D for training needs assessments and delivery
• Provides other support as determined by the VP Member Experience

Reports To:

VP Member Experience

Required Skills, Education and Experience:

• Currently enrolled in an accredited college or university, pursuing a degree in Business, Marketing, Communications, Data Analytics, or a related field.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of data analysis and interpretation.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.
• Positive attitude and willingness to learn.

Preferred Skills, Education and Experience:

• Previous experience in customer service or a related field.
• Basic understanding of financial services and credit union operations.
• Experience with data analysis/survey tools or software.

 

Work Environment:

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.

Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects

Position Type/Expected Hours of Work:

Intern

 

The summer intern program will last 10 weeks: from June 2 – Aug. 8

Full-time hours Monday through Friday 

 

Compensation:

The person hired into this position will likely earn between $19.00 and $21.00/ hour. The candidate's starting salary will be adjusted based upon his, her, or their experience. 

 

Anticipated Application Window:

This role is anticipated to close within 25 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer.

 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

 

 

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