Customer Banking Specialist - Multi Channel - Eden

• You will be joining one of our Multi-Channel Branches! 

• Part Time position based in Eden Branch

• Monday, Thursday and Friday: 9.15am - 5.00pm

What is a Multi-Channel Branch? 

• Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.  

• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.  

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.  

More specifically, you will: 

• Assist customers with general banking transactions, answering questions and queries 

• Build a personal connection with customers through meaningful conversations face to face and through our direct channels 

• Work with customers to use our in-branch technology and digital banking options 

• Complete Financial Health Checks to assess customers’ financial needs 

• Process applications for personal loans, credit cards and associated products 

• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement 

• Be provided with continuous training and development to support your career aspirations 

We’re interested in hearing from people who have: 

• A passion for delivering outstanding customer service with every interaction 

• The ability to have great conversations and confidence to ask challenging questions 

• Problem solving attitude and curiosity in finding the right solutions 

• An open approach to learning new things and goal oriented  

• An ability to work collaboratively as a team to deliver a seamless customer experience

• Driven and goal oriented, with the ability to accept feedback for your development

• Open to learning new things, including being proficient with technology, whether it's for your own development or to assist customers

• A master of multi-tasking and a strong team player

Don't wait, apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 28/08/2024