Sr Dir, Product Specialists - Americas

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The leader of the Product Specialists team at PayPal plays a pivotal role in supporting and empowering Account managers by providing deep expertise in BNPL, Pay with Venmo, RaaS and Hyperwallet etc. teaming up with them in signing deal with Large Enterprise customers. Their team would drive product-specific expansion opportunities, owning sales cycle and Promote usage and adoption by ensuring client is maximizing product value.

This role focuses on driving business growth by enhancing client engagement, optimizing product usage, and delivering innovative solutions that improve client outcomes, elevate customer experiences, and contribute to PayPal’s revenue growth.

This strategic leader will provide strategic direction and oversight to the organization for product adoption and expansion across key enterprise clients. This role is responsible for shaping and executing a tailored product strategy, fostering long-term client relationships, and identifying new revenue opportunities within the product landscape. Additionally, this leader will collaborate with cross-functional teams to drive the product's market presence, lead a high-performing team of specialists, and ensure PayPal's solutions remain competitive and aligned with evolving market demands.

Job Description:

Responsibilities: 

• Act as a strong strategic leader and product advocate with a team proficient in delivering internal training and demonstrations on various product functionalities to enhance awareness and expertise among the enterprise, ensuring cross-functional alignment in supporting product expansion. 

• Proficient in identifying selling opportunities by assessing client needs and tailoring strategic proposals to each organization’s goals, supporting account managers through discovery and negotiation phases to successfully close deals. 

• Lead a team of Product specialists that are experienced in overseeing onboarding and training initiatives, supporting account managers with new customer engagement and driving product retention and growth for newly onboarded merchants. 

• Through their team, analyze customer needs via discovery, de