Specialist, Student Support

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Specialist, Student Support

Job Description Summary:

To interview prospective Computer Studies students, provide support services to current students, and organize and host departmental outreach events.

Job Description:

Description of Duties and Tasks

1) Interviews prospective students, reviews readiness assessment results, makes recommendations regarding placement into the Computer Studies program, advises students regarding course registration; explains degree plans, admissions and registration procedures, provides assessment and financial aid information and career coaching, and other requirements necessary for enrollment.
2) Maintains weekly contact with assigned students via email and phone to ensure contact and increase student success.
3) Schedules and presents IT information sessions for students and staff. Participates in career fairs.
4) Plan, organize, and host program events.
5) Create, order, and distribute marketing materials.
6) Conducts data tracking, organizing, and reporting of data.
7) Assists with registration in restricted courses.
8) Maintains and updates records and files and submits reports as appropriate.

Knowledge

* College admission and financial aid procedures.
* Interviewing techniques.
* Assessment measurements.
* Office management processes and practices.

Skills

* Maintaining an established work schedule which may include some evenings.
* Effectively using interpersonal and communication skills, including tact and diplomacy.
* Effectively using organizational and planning skills with attention to detail and follow-through.
* Establishing and maintaining effective working relationships.
* Maintaining confidentiality of work-related information and materials.
* Effectively working with a diverse and multicultural student body.
* Making individual and group presentations.
* Accurately maintaining filing systems.
* Data tracking, organizing, and reporting.

Technology Skills

* Use a variety of spreadsheet, word processing, database, and presentation software.

Required Work Experience

* Two years related work experience.

Required Education

Associates with 2 years of work experience

Physical Requirements

* Work is performed in a standard office or similar environment.
* Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
* Occasional lifting and moving of objects up to 10 pounds.

Safety

*Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Salary Range

$44,817 - $56,021

Reports to Department Chair, Computer Information Technology

Number of Openings:

1

Job Posting Close Date:

May 1, 2024

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure o