Field Service Engineer - TAP, (Ambr) - Boston/Northeast

As part of the field service team, you will deliver new system installations, commissioning, calibration, preventative maintenance, and break/fix repairs on Sartorius’s AMBR systems for our customers based in the Northeast region as the Field Service Engineer. This is a field-based engineering position, employee will be performing work functions in labs at customer sites on a daily basis. 

What you will accomplish together with us:

• Installation & commissioning, calibration, preventative maintenance, and break/fix repairs across a range of systems. (AMBR systems)

• Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within SARTORIUS.

• Follow all service procedures to ensure that SARTORIUS’s customer information and product software/configuration is up to date and accurate.

• Keep accurate records of time, expenses and work performed.

• Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.

• Acquire in-depth product knowledge and continually expand upon that knowledge.

• Escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer, and the Hardware Resource coordinator.

• Ability and willingness to travel up to approximately 80% (primarily within assigned territory).

What will convince us:

• Associate’s degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.

• Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification.

• 2+ years’ experience working in a commissioning/test or field service/support environment within a high-tech engineering/manufacturing company – ideally working on capital equipment.

• Experience with electrical, mechanical & I/O fault-finding at system and component level

• Understanding of automatic mechanisms and their associated electrical control systems

• Good understanding of mechanical and electrical schematics and drawing

• Working knowledge of Installation of software and firmware of updates and testing

•  Ability to effectively train customers on best practices in the use of our products and maintain good customer relationships.

• Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics, and electromechanical assemblies.

• Must have experience with and be competent in measuring AC/DC voltages.

• Computer literate and familiarity with MS Office

• Ability to communicate effectively and establish positive relationships at all levels, internally and externally.

• Ability to troubleshoot and problem solve issues.

• Valid Driver’s License   

• Requires lifting up-to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently to lift and move objects.

We value:

• Calibration of control systems, e.g., temperature and/or volume

• Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous

• An understanding of both Mammalian and Microbial cell cultures

• Understanding of Bioreactors and their use to grow cell culture

• Experience of configuring PCs and installing software packages (Windows OS)

• Identification with our core values: Sustainability, Openness, Enjoyment.

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being