Post-Implementation Consultant - Master Data Management Platform

The Role

Looking for an opportunity to leverage your Master Data Management (MDM) expertise in a post-implementation capacity within the life sciences industry? Veeva Systems is seeking a Consultant for our Network team to work with our live customers.

As a Consultant, Network MDM, you will be a key member of our team, providing ongoing application administration, subject matter expertise, and strategic advisory for customers live with Veeva Network. You will serve as the definitive "Network Expert" for a portfolio of clients, ensuring their MDM ecosystem remains healthy, optimized, and aligned with best practices. This is a remote, full-time, permanent role, supporting multiple clients in a shared, dedicated capacity.

This is a customer-facing role. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

Strategic Advisory: Serve as the primary SME for Veeva Network, providing proactive guidance on aligning system capabilities with evolving business requirements and industry regulations
Environmental Governance: Manage the critical "Network-to-CRM" interface, ensuring the integrity of end-to-end data flows and validating the accuracy of Data Change Requests (DCRs)
System Optimization & Continuity: Own the long-term performance of the Network environment, proactively managing the environment to identify technical debt and ensure optimal performance
Best Practice Guidance: Act as a "guardrail" for customers, recommending industry-standard configurations for match/merge logic, survivorship rules, and data model extensions to prevent system degradation
Process Evolution: Partner with customers to refine their internal data governance processes, ensuring they maximize the value of their Veeva investment post-go-live
Configuration Enhancements: Independently execute technical tasks within the customer’s environment, including data model updates and system audits
Manage client interactions, set expectations, and provide clear, effective communication
Triage, troubleshoot, and resolve client-reported issues related to data, configuration, or platform performance
AI-Enabled Efficiency: Leverage Veeva’s approved AI tools to accelerate documentation, data investigation, and provide faster technical insights
Contribute to internal initiatives, knowledge sharing, and best practice development
Uphold the Veeva Vision and Values including “Do the Right Thing” and “Customer Success”

Requirements

3+ years of professional experience specifically within Master Data Management (MDM) or Life Sciences Data Operations
Master Data Management experience
Hands-on experience with Veeva Network or Veeva CRM (or comparable MDM platforms)
Experience in a customer-facing role, demonstrating consulting acumen and the ability to influence stakeholders
Ability to work remotely and independently in support of multiple clients while maintaining an 80% billable utilization target
Excellent verbal and written communication skills are essential
Qualified candidates must be legally authorized to be employed in the United States

Nice to Have

Hands-on experience with Veeva Network or Veeva CRM (or comparable MDM platforms)
Deep understanding of Life Sciences commercial data (HCP, HCO, Payer/Plan)
Experience with SQL for deep-dive data investigation
Active Veeva Network or Veeva CRM certifications
Experience