Remote Customer Service Call Center Representative (Service BDC)

Description

Remote Customer Service Call Center Representative (Service BDC)

 WORK FROM THE CONVENIENCE OF YOUR OWN HOME!!!

!!!!!!!!!ONLY RESIDENTS OF TEXAS WILL BE CONSIDERED!!!!

Vaughan Automotive is looking for a friendly, customer service-oriented candidates with great phone skills to work in our Service Business Development Department. If you are looking for a great opportunity to begin a successful career this is what you have been waiting for! Vaughan Automotive believes that our employees are our number one asset! You will find the potential for growth, support and resources to help you professionally. We are family owned and operated and to us you are much more than just another employee!

Base salary is $16.00 per hour with the opportunity to earn up to an additional $10.00 per hour in bonuses! You must be available to work shifts that range from 7:00 am- 7:00 pm Monday through Friday as well as alternating Saturdays from 7:00 am- 5:00 pm.

JOB Responsibilities:

• Understanding all inbound and outbound calling strategies
• Taking all overflow inbound service calls to ensure that all calls are answered in a timely manner.
• Assisting customers with appointment scheduling
• Work with Service Managers to ensure the customer experience.
• Maintain working knowledge of dealership systems and technologies.
• Knowledge of marketing campaigns and manufacturer updates.

Qualifications:

• Must be proficient on phones and computer
• Professional and polite demeanor
• Friendly and outgoing
• Can provide a world class experience to our customers
• Call Center and Appointment Setting experience
• Organized, detailed, can multitask
• Strong team player
• Bilingual is a strong plus