Server 12p-7:30p $19+ (Full-Time)

Job Title:

Server 

Department/Group:

Culinary/Non-Exempt

Company Philosophy

Arrow Senior Living Management wants every person who chooses to join our team to understand that they play a very important part in a much larger story of residents’ lives. It is our hope that Arrow team members create joy-filled memories with this respected generation. And because there is no greater gift that someone can give than their time, we thank you for your generosity.

Key Accountability

1)     Keep Front of House Front of Mind: As the Dining Room Manager, you’re responsible for ensuring the dining room looks (and stays) perfect and the service residents receive is impeccable.

2)     Be a “Host with the Most:” What does it mean to be a great host? It’s your job to greet residents and make them feel welcome, be present in the dining room, mingle and entertain, and foster an environment where residents can connect.

3)     Be a “Peppy Prepper:” Whether prepping a table for service, salads for the next meal, or rolling silverware, the Peppy Prepper understands a successful meal service can only happen if you’re prepared.

4)     Be a “Titan of Tidiness:” Bussing tables, sweeping floors – we know it’s not glamorous, but this important role plays a crucial part in making the community something we can be proud of.

5)     Be an “Appetite Anthropologist:” Communicate with supervisors and Wellness when poor dietary habits or unusual changes in appetite are observed, as well as when residents are absent from meals. 

Duties

This position description is designated to outline primary duties, qualifications, and job scope, but not limit the individual or the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

•         Present a professional demeanor that communicates a corporate philosophy of service, goodwill, and genuine interest in each resident’s needs.

•         Familiarize yourself with residents of the Community, including each resident's name, interests, hobbies, and food and beverage preferences.

•         Provide oversight of dining room services.

•         Manage tasks and performance of servers while leading by example.

•         Provide exceptional customer service.

•         Be on time and courteous and present a clean and professional appearance and demeanor all times.

© Arrow Senior Living Management, LLC

•         Use or wear required equipment and protective devices and clothing.

•         Promptly and respectfully follow all direction from managers and supervisors.

•         Provide prompt, polite, and professional service to residents.

•         Assist residents and team members with beverages, salads, soups, desserts, and other service needs; always use serving trays provided to serve dishes and beverages as well as when bussing tables to minimize breakage of such items.

•         Pre-bus tables as you work in your section and clean and wipe down and promptly reset tables with utensils, chinaware, silverware, and glassware as residents leave dining room.

•         Complete daily cleaning duties as scheduled and requested.

•         Set tables, refill all condiments, and follow cleaning procedure after every meal.

•         Set up and replenish salad preparation, and beverage and service stations.

•         Assist cook with minor preparation.

•         Maintain professionalism when interacting with all current and prospective residents and team members; address resident concerns in a caring manner.

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