Patient Services Specialist (PSS), Associate PSS, and Senior PSS

This is a combined posting for an Associate Patient Services Specialist, Patient Services Specialist and Senior Patient Services Specialist. The requirements of each role are listed below under each associated title. Consideration for each role will be based on qualifications. If you have the qualifications of any one of these three positions, we encourage you to apply.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Kadlec Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

The Associate Patient Services Specialist works under the general supervision of the MGR PATIENT ACCESS/SCHEDULING, performs patient registration and pre-registration of scheduled accounts, verify insurance coverage, benefits, and obtains pre-certification, referral or authorizations as needed per insurance requirements;  Participates in the collection of up-front revenue due the facility and provides quality customer service to internal and external customers.

The Patient Services Specialist works under the general supervision of the MGR PATIENT ACCESS/SCHEDULING performs patient registration and pre-registration of scheduled accounts, verifies insurance coverage, benefits, and obtains pre-certification, referral or authorizations as needed per insurance requirements;  Participates in the collection of up-front revenue due the facility and provides quality customer service to internal and external customers.

The Senior Patient Services Specialist works under the general supervision of the Manager, Patient Access, performs patient registration and pre-registration of scheduled accounts, verifies insurance coverage, benefits, and obtains pre-certification, referral or authorizations as needed per insurance requirements;  Participates in the collection of up-front revenue due the facility; Provides quality customer service to internal and external customers.

Associate Patient Services Specialist

Shift: Full time, Night shift, 36 hours

Required Qualifications:

• 6 months Customer service experience

Preferred Qualifications:

• General office experience

Associate Patient Services Specialist, Salary Range: 
Richland, WA, United States - Min: $16.28, Max: $22.57

Patient Services Specialist

Shift: Full time, Variable shift, 36 hours

Shift: Per diem/On-call, Variable shift, 0.4 hours

Required Qualifications:

• 2 years General office experience, which includes public interaction
• 1 year Patient access experience

Preferred Qualifications:

• Data entry, medical terminology and insurance experience
• Medical setting experience

Patient Services Specialist, Salary Range: 
Richland, WA, United States - Min: $16.28, Max: $23.94

Senior Patient Services Specialist

Shift: Full time, Variable shift, 36 hours

Required Qualifications:

• Courses in keyboarding and office practices
• 2 years General office experience with public interaction
• 3 years Patient access experience

Preferred Qualifications:

• Courses in medical terminology
• Upon hire: Epic Credentialing
• Data entry, medical terminology and insurance experience
• Medical setting experience

Senior Patient Services Specialist, Salary Range: 
Richland, WA, United States - Min: $17.24, Max: $25.43

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.  We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services acros