EHR Applications Analyst 2-Patient Access

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The EHR Application Analyst II performs a variety of duties related to the information technology applications. Responsibilities include assisting with design, development, system configuration, implementation, continuous improvement and support of information systems for the organization. The EHR Application Analyst II must be comfortable working with multiple teams and key customers to ensure appropriate development and implementation of application functionality. Application Analyst Position will be one of the following: Ambulatory, Home Heath/Hospice, ASAP, Beacon, Beaker, Phoenix, Research, Radiant, Cupid, WIllow, Clin Doc, Op-Time, Orders, Stork, Bugsy, Anesthesia, Security SER, HIM, PB, HB, HBB, Cadence, Prelude, Nursing Applications, Physician Applications, Revenue Cycle Applications, Administrative Applications, Ancillary Applications.

Job Description:

Primary Responsibilities:

1. Defines, documents, builds and maintains EHR application content. (essential)

2. Creates functional specification documents to create content within the EHR application and is primarily responsible for validating this content with the business owner. (essential)

3. Completes assigned projects and meets deadlines with moderate supervision from Team Leader and/or manager and begins to exhibit strong project management skills. (essential)

4. Escalates any issues that may adversely impact deliverables. (essential)

5. Achieves and maintains required certifications (if applicable) of respective EHR application and stay current with new application functionality and enhancements. (essential)

6. Acts as a liaison between IT, customers and/or vendors. Participates in meetings with all operational areas using the software application. (essential)

7. Prepares and maintains documentation, including analysis, design, programming, standard procedures and user guides. (essential)

8. Performs all other duties as needed or directed to meet the needs of the department and/or customer. (essential)

9. Provides on call / after hours support as required. (essential)

10. Mentors junior colleagues in the development of application knowledge. (essential)

Required Qualifications:

1. High School diploma or GED required. Bachelor's degree preferred.
2. 1-3 years related work experience required in Direct experience in Electronic Health Record implementation and support. In lieu of direct experience, min. 2-5 years of operational experience utilizing the applicable Electronic Health Records' applications..
3. Ability to analyze large data sets effectively and efficiently.
4. Vendor required certification in good standing (or proficiency if vendor accepts) for applications/modules employee is assigned to support. If not currently certified (or proficient), employee will have 6 months from their Date of Hire or Date of Transfer into a position that requires certification (proficiency) to obtain such certification.
5. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
 

Competencies:

1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.