Account Manager West

You in This Role  You’ve built your career opening doors, closing deals, and winning new business, but what truly sets you apart is your ability to grow and protect long-term customer relationships.

You build trust, expand relationships across organizations, and position yourself as a strategic partner rather than just a vendor. Customers see you as their advocate. Internally, you represent their needs with credibility and clarity.

You combine strong interpersonal instincts with technical understanding. You listen well, present clearly, negotiate confidently, and close decisively. You are highly credible, professional, and accountable. You know how to use CRM systems to manage pipelines, track activity, and stay organized.

West – Working hours will be from 11am to 8pm weekdays.

A Day in the Life

Every day will look different, but you’ll spend your time:

·        Strengthening and expanding existing customer relationships and long term loyalty

·        Navigating complex customer organizations to reach decision-makers

·        Identifying new growth opportunities within existing agreements

·        Acting as the primary point of contact and customer advocate and effectively handling difficult or sensitive customer interactions

·        Identifying when to engage Customer Service, Product, Field Application Specialists, or other teams to resolve customer needs or opportunities and coordinating with corresponding internal departments

·        Staying current on everything happening within your assigned accounts

·        Presenting solutions, demonstrating products, and coordinating customer training when necessary

·        Managing activity, pipeline, and communication through CRM

·        Measuring customer growth within assigned accounts as well as order accuracy

·        Expanding relationships with multiple stakeholders inside each account

·        Acting as primary internal contact of account status for leadership team

What You’ll Do

·        Own and grow a portfolio of strategic customer accounts

·        Build multi-level relationships across customer organizations

·        Identify and close expansion opportunities beyond existing agreements

·        Conduct or coordinate product demonstrations and solution presentations

·        Participate in trade shows, conferences, and industry events

·        Gain access to key decision-makers within customer organizations

·        Build internal credibility while advocating for customer needs

·        Maintain strong internal communication with Sales, Product, and Operations teams to ensure alignment on customer expectations, timelines, and deliverables.

·        Build and maintain trusted relationships with key accounts by coordinating internal resources to deliver a consistent and high-quality customer experience.

·        Support sales and product initiatives by facilitating internal collaboration that helps move opportunities forward while ensuring customer requirements are clearly communicated.

Must-Have Skills

·        Strong closing and negotiation skills

·        Exceptional interpersonal and relationship-building abilities

·        Proven account management experience with large, growing customers generating $1–2M annually

·        Strong active listening, presentation, and communication skills

·        Executive-level credibility and professional communication ability

·        Ability to think quickly, solve problems, and adapt in real time

·        Technical aptitude with the ability to understand and translate customer needs

·        CRM proficiency and disciplined pipeline management

·        Ability to work autonomously and manage priorities without micromanagement

·        Strong customer advocacy mindset

·        Excellent cross-functional collaboration skills with the ability to coordinate effectively across internal teams

·        Ability to align internal teams and resources to support customer growth and retention

·        Trusted internal partner with a strong reputation for advocating on behalf of customers

Nice to Have

·        Project management experience

·       Experience with Drones

·        Customer service experience

·        Military experience

·        Contract experience

·        Advanced negotiation experience

Travel & Work Structure

·        20 - 40% travel required

·        Orlando, Florida-based role

What You’ll Gain

·Ownership of key customer relationships

·High visibility with leadership and clients

·Opportunity to directly infl