SVP, Trailhead & Agentblazer Community

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Job Category

Marketing & Communications

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About the Role:

Salesforce is seeking a visionary leader to deliver an exciting new vision to a unified Trailhead and Agentblazer community. This role will be responsible for delivering a cohesive organization that brings together Trailhead Product and Technology, Content, Community, and Marketing into one focused team. You will drive the transformation of Trailhead into an agent-first experience, empowering our Trailblazers and establishing Agentblazers as the heart of the Salesforce ecosystem. You will enhance Trailhead capabilities to deliver a unified content and learning experience for Salesforce employees and the broader community.

Key Responsibilities:

Unified Leadership and Vision

• Build and lead a cohesive Trailhead and Agentblazer team by merging Product & Technology, Content, Community, and Marketing.

• Develop a strong leadership structure to ensure cross-functional collaboration and accountability across all aspects of Trailhead.

• Foster a culture of unity, shared purpose, and innovation, ensuring all stakeholders work towards a common vision.

Trailhead and Agentblazer Transformation

• Lead the transformation of Trailhead into an agent-first learning experience powered by Agentforce, establishing it as the unified destination for content, community engagement, and learning.

• Rebuild the platform as a streamlined content and learning experience, consolidating all learning tools (e.g., Trailhead, Highspot, Partner Learning Camp) into a unified ecosystem.

Agentblazer Growth and Advocacy

Drive the launch and growth of the Agentblazer community to one million members, positioning it as the flagship community for Salesforce agents.

• Develop initiatives to gamify the Agentblazer experience, including new recognition opportunities, exclusive training, and community-driven events that foster engagement and advocacy.

Employee and Partner Enablement

• Empower Salesforce employees, customers, and partners by using Trailhead as the central product enablement tool.

• Lead efforts to ensure all employees achieve Agentblazer status through role-specific onboarding, product learning paths, and innovative, active learning experiences.

Community-Driven Storytelling and Impact

• Amplify the voices of Agentblazers by partnering with them to co-create success stories, testimonials, and real-world applications.

• Launch impactful campaigns that showcase the transformative power of Agentforce and drive further adoption and advocacy.

Qualifications

• 15+ years of experience in product, marketing, or community leadership, ideally in a large enterprise or SaaS environment.

• 10+ years experience within a software or technology company, preferably managing the product of the entire business or large business unit.

• Proven track record of successfully leading cross-functional, global teams through major transformation initiatives.

• Passion for empowering communities and community engagement and experience in developing advocacy programs.

• Exceptional communicator, comfortable presenting to both business and technical executives.

• Strong understanding of learning platforms, content platforms, and innovative product development.

• Deep curiosity about agentic, including how it works and its potential to transform learning and community engagement, with the ability to translate that curiosity into actionable new ideas and innovation.

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