Senior Associate - Operations I Collections I Pune I ANZ Shift

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Candidate should have core experience in collections. Should be comfortable with ANZ Shift (5:30 am to 2:30 pm shift)

Notice period: Immediate to 15 days

Functional knowledge:

a) Experienced in issue identification and resolution in the defined tasks pertaining to order to cash process

Collectors: a) Voice calling b) Dispute Management c) Customers account Reconciliation d) Dr and Cr clarity e) Basic accounting knowledge f) SAP knowledge strongly preferred

Customer Orientation: 

1. Ability to understand client expectations and requirements

2. Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution

3. Ability to maintain relationships with relevant line manager / counterparts / stakeholders

Accountability:

1. Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these

Collaboration & Team work:

1. Understands and works towards the common goals of the organization rather than getting confined to own silo 2. Resolves conflicts at his / her level; escalates if required.

3. Displays good collaborative spirit

4 Does not resist change management

5. Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.

Analytical Thinking & Problem Solving:

1. Identifies anomalies, errors and aberrations in output

2. Deep dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions

3. Proposes and supports implementation of process improvements

Communication skills:

1. Participates actively in team meetings; articulates thoughts clearly

2. Listens with attention and builds own understanding

3. Demonstrates requisite verbal and written communication skills

Qualifications

B.com