Programmatic Account Manager

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

FreeWheel is seeking a highly motivated and detail-oriented Account Manager to join our FreeWheel Supply team. This role focuses on working with premium publisher partners to manage and optimize relationships within FreeWheel’s supply products, ensuring seamless utilization of our systems and efficient execution of programmatic and IO-based deals. The ideal candidate will have a strong understanding of the digital advertising ecosystem, excellent communication skills, direct technical troubleshooting experience, and the ability to analyze and interpret data to make strategic decisions.

Job Description

Core Responsibilities

- Act as a trusted expert in clients' business objectives for FreeWheel’s supply products, partnering with premium publisher partners to ensure optimal utilization and understanding of our systems. 

- Own the execution of strategies pitched and closed by the Supply Strategic Relationship Owner. 

- Proactively and reactively troubleshoot issues with deal delivery and performance across programmatic and IO-based deals. 

- Focus on tactical strategies to improve setup and performance of programmatic deals, reducing the time from deal execution to transaction. 

- Monitor live and upcoming deals to ensure smooth execution and act as a first line of defense against technical issues. 

- Function as a programmatic subject matter expert for internal teams, Supply Account Management, and external publishers. 

- Centralize performance feedback, document replicable solutions, and support cross-functional teams with best practices. 

- Provide weekly insights into supply performance to premium publisher partners, identifying trends and potential opportunities for additional yield. 

- Maintain the continued trust and confidence in FreeWheel’s supply products by delivering white-glove service. 

- Contribute to strategic account team meetings, promoting visibility and knowledge-sharing within the organization. 

- Collaborate with Product, Product Commercialization, and Supply Operations to support process rollouts and knowledge transfer. 

- Attend weekly account calls and lead office hours, providing training and support to publisher partners as needed. 

- Ensure compliance with internal workflows and operational benchmarks while mentoring junior team members

- Act as a backup for the Strategic Relationship Owner during absences or peak workloads. 

- Owns commercial relationships with a book of accounts with responsibility for account strategy, spend growth, upsells and renewals.

- Develops and executes account plans based on a strong understanding of customer goals, both business and technical.

- Uses knowledge product offering and data-driven insights to come up with joint solutions to achieve customer objectives.

- Leads compelling strategic business reviews to identify customer needs and drive growth opportunities.

- Develops trusted relationships with key customer stakeholders.

- Identifies new customer stakeholders to drive expansion opportunities.

- Manages cross-functional teams to ensure delivery of customer objectives.

- Serves as a point of escalation for product or customer success issues.

- Consistent exercise of independent judgment and discretion in matters of significance.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Additional Qualifications:  

• 2+ years in programmatic with in-depth technical troubleshooting experience 

• Proficiency in Supply Side and Demand Side Platforms (SSPs and DSPs) 

 

Preferred Qualifications: 

• Bachelor's degree in Business