Director, Storage Infrastructure Reliability Engineering

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

As Director of Storage Infrastructure Reliability Engineering (IRE), your primary responsibility will be to lead a diverse global team responsible for the management, support, and implement/drive improvements to Visa’s global storage infrastructure based from the ITIL framework. This will involve managing the US team of engineers and working with the Directors of Storage Operations in the AP and EU locations. You will work closely with the leadership of other infrastructure teams and cross-functional teams who are managing services and applications. This position is within Infrastructure Reliability Engineering (IRE) team that operates Visa’s global storage infrastructure. The IRE team is centered around hiring and developing diverse talents who are passionate about building and operating best-in-the-breed infrastructure through technology and innovation.

Essential Functions

• Drive bottoms-up improvements for Storage Infrastructure Reliability Engineering (including Level-1 & Level-2 Incident management, Change management and Problem management)

• Lead crisis/incident event management incidents

• Customer/partner engagements to represent operational concerns/needs

• Mentor technical staff and drive programs to improve effectiveness and efficiency

• Establish best-practice methodologies for problem resolution in a global, 24 x 7, high volume, high availability, critical production environment, based on metrics-based KPIs.

• Lead the development of innovative storage operations processes and tools from concept to delivery with a focus on new technologies and automation.

• Provide leadership to manage demands from projects and technology upgrades including recommendations for vendor tools/solutions and global alignment of storage infrastructure.

• Mentor, manage and motivate a high-performing team of senior professionals and set clear priorities to achieve department goals and KPIs.

• Manage oversight of complex storage operations processes based on a combination of vendors, custom solutions, and internal resources.

• Decision making authority is broad and can have significant material impact on cost, business planning and success of Visa's core business.

• Support the adoption of new technologies and tools, recommend capability improvements to storage engineering, and assist in lab deployments for technology trials.

• Ensure that information security and risk management are embedded within the culture requiring continuous improvement to a complex set of functions to coordinate security and compliance risks related to information systems and assets.

• Drive coordination, consensus and execution to mitigate cyber risk issues and emerging threats in such a dynamic environment.

• Direct the continuous and secure operation, administration and maintenance of storage infrastructure including coordinating with Risk Management, Identity/Access Management, Information Security and Privacy, and Disaster Recovery teams.

• Lead development of innovation and strategic direction in application of theories and concepts in storage design, configuration, administration, maintenance and/or support.

• Assist in the development of a strategic roadmap to ensure storage operations goals are met.

• Ensure service level targets are met and address all service-level complaints.

• Ensure storage operations are conducted according to corporate standards, and in compliance with external standards as defined in company objectives (e.g., ITIL, ISO27001/27002 and similar).

• Participate in disaster recovery/business continuity activities, as needed.

• Comfort in working through corporate culture with purpose and energy to promote unified approach.

• Establish standards and governance in future acquisitions to mitigate risk and maximize storage infrastructure stability.

• Provide subject matter expertise in interactions with partners and customers, program manage collaboration projects externally and internally.

• Lead a culture of achieving storage security, stability, and performance through automation and