Strategic Initiatives Director

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

This role supports Workday’s Global Customer Support organization. We are a team of expert problem-solvers dedicated to delivering the best customer support in the industry. The Global Support Operations & Enablement (GSOE) team provides program & portfolio management, operational support, technology solutions, change enablement, knowledge, and analytical insights to empower Support’s success.

About the Role

 

Summary:

The Strategic Initiatives Director is a pivotal role within the Global Support Organization, which provides support to the Support Leadership Team, driving strategic leadership projects, building operational collateral, and ensuring seamless execution of support initiatives. The ideal candidate is a strategic thinker, a strong communicator, and a master of project management with a passion for improving support operations and customer experience.

Key Responsibilities:

• Facilitate leadership meetings, including agenda setting, follow-ups, and action item tracking.

• Prepare presentations, reports, and other collateral for executive-level discussions and decision-making.

• Create operational collateral, including key support presentations for topics like our Quarterly Business Reviews, OKR Updates, etc. 

• Lead and manage cross-functional projects that drive the support organization’s strategic goals and initiatives.

• Develop project plans, timelines, and deliverables, ensuring projects are completed on time and within scope.

• Coordinate with various departments to gather necessary resources and information.

• Build strong relationships with internal stakeholders to ensure alignment and collaboration across the organization.

• Collaborate with internal and cross-functional teams to ensure operational alignment

• Develop and implement operational strategies to improve efficiency and effectiveness

• Manage and develop a team of business operations professionals

• Identify and implement cost-saving measures

• Stay up-to-date on industry best practices and trends

• Provide thought / strategy leadership within Support

 

About You

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field. An MBA or equivalent advanced degree is preferred.

• 10+ years of experience in support, support operations, project management, or a similar role, preferably within a high-growth company.

• Proven track record of managing and executing complex projects, with a focus on operational efficiency and excellence.

• Experience working closely with senior leadership and managing cross-functional teams.

• Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills

• Ability to work independently and as part of a team

• Experience with Workday a plus

Skills: 

• Strong analytical and problem-solving skills with the ability to think strategically and execute methodically.

• Excellent communication and interpersonal skills, with the ability to influence and build relationships at all levels.

• Proficiency in project management tools and software 

• Highly organized with exceptional attention to detail and the ability to manage multiple priorities simultaneously

• Proactive, self-motivated, and able to work independently with minimal supervision.

• Adaptable and resilient, with the ability to thrive in a fast-paced and dynamic environment.

• Passionate about customer support and committed to driving op