Sr Manager, Modernization Field Engineering
Otis Elevator Co.About the role
Date Posted:
2025-04-30Country:
United States of AmericaLocation:
OT234: GW - NEW YORK, NY One Penn Plaza, NEW YORK, NY, 10119 USAMoving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there's never been a better time to join our team. We are the leader in elevators, escalators, and moving walkways. We're seeking a Senior Manager of Modernization Field Engineering, who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.
Otis Elevator Company is searching for a highly motivated Senior Manager of Modernization Field Engineering to provide technical support and guidance to all modernization field associates.
What you'll do:
Provide technical support to the field and lead and train field associates engaged in modernization projects
Ensure that all field personnel comply with safe work practices in accordance with EH&S standards
Thoroughly investigate and resolve all critical customer problems with the use of Otis and non-Otis products
Interface with internal and external customers and identify solutions and provide consultations as needed
Monitor field tests, first inspections, and data reports
Consult with superintendents, constructors, adjusters, and service managers regarding problems encountered with product performance
Proactively offer assistance to the region regarding the malfunctioning of equipment
What You Will Need to be Successful:
High school degree required; Bachelor’s degree preferred
5+ years relevant technical elevator experience required
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills, goal-orientated, strong time management and organizational skills
Working knowledge of Otis and non-Otis software, as well as preferred experience with current and vintage Otis and non-Otis products
Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas
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