Patient Service Representative - Registration and Intake

Thundermist's Mission - To improve the health of our patients and communities by delivering exceptional health care, removing barriers to that care, and advancing healthy lifestyles.


Title: Patient Service Representative -Registration and Intake Reports To: Manager -Registration and Intake
Department: Registration and Intake Job Grade: 4
Employment Status: Non-Exempt Date: January 2026


General Responsibilities:
The Patient Service Representative (PSR) – Registration and Intake supports patient access operations by ensuring accurate, timely, and patient-focused registration and intake services. Under the supervision of the Manager of Registration and Intake, the PSR serves as a primary point of contact for patients and internal partners, supporting workflows that promote efficient access to care and compliance with regulatory requirements.

Position Description duties and responsibilities:
• Handle incoming and outgoing calls
• Complete eligibility verification for scheduled and new patients.
• Perform new patient registration and update existing patient demographics in the EMR.
• Confirm appointments and document patient responses.
• Manage work queues related to registration, intake, waitlists, and bump lists due to planned provider PTO.
• Generate and document Good Faith Estimates in compliance with the No Surprises Act.
• Process PCP changes and insurance updates accurately and timely.
• Identify and escalate eligibility discrepancies, incomplete registrations, and intake errors as appropriate.
• Maintain accurate documentation within the EMR following organizational standards.
• Adhere to HIPAA regulations and confidentiality requirements at all times.

Customer Service Duties:
• Demonstrate professionalism, empathy, and respect in all patient interactions.
• Respond to patient and staff inquiries in a timely and courteous manner.
• Maintain collaborative working relationships with clinical teams and internal departments.

Qualifications
• High school diploma or equivalent required; Associate’s degree preferred.
• 1–3 years of experience in patient registration, intake, or healthcare customer service preferred.

Skills/Abilities/Competencies Required
• Strong attention to detail and data accuracy.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with EMR systems and Microsoft Office applications.
• Ability to handle sensitive and confidential information.


Working Conditions and Schedule
• Remote or hybrid work environment.
• Occasional travel to office locations may be required.
• Requires extended periods of computer use.
• Monday to Friday, 40 hours per week, day shift


Salary Range:
$17.33- $25.99


Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.