Senior Account Manager, Factor Healthcare Partners

<p><strong>Senior Account Manager, Factor Healthcare Partners</strong></p> <p><strong><span style="text-decoration: underline;"><em><span style="font-size: 10pt;">This is a hybrid role to HelloFresh Headquarters in either NYC, Chicago, IL or Boulder, CO</span></em></span><br><br></strong><strong>Factor</strong>, a brand of HelloFresh, is looking for a Senior Account Manager to join our New Channels Team. As a leader in the health-focused, fully prepared meal space, F_ is at the forefront of the “Food as Medicine Space” movement. In this role, you will be the point person for F_healthcare customers which range from health plans, hospital systems, community-based organizations and clinical researchers. For these customers and their patients, we do more than deliver meals; we deliver better health outcomes.&nbsp;</p> <p><strong>You will….</strong></p> <ul> <li><strong>Drive Portfolio Growth &amp; Expansion:</strong> Act as the primary account manager for a portfolio of healthcare partners, identifying opportunities to scale current programs, and expand Factor’s footprint within their broader clinical ecosystems.</li> <li><strong>Execute High-Impact Launches: </strong>Lead the implementation of new partner programs or expanded service lines, coordinating every detail from user account setup to workflow mapping.</li> <li><strong>Coordinate Cross-Functional Integration: </strong>Work closely with Product, Supply Chain, and Nutrition teams to translate the evolving needs of healthcare partners into seamless internal workflows.</li> <li><strong>Lead Strategic Partner Success: </strong>Resolve complex questions with high-touch, solution-oriented responses that build the long-term trust necessary for partnership expansion.</li> <li><strong>Provide Ongoing Account Management &amp; Support</strong>: Serve as the dedicated point of contact for accounts, delivering consistent support, troubleshooting issues, and conducting regular check-ins to ensure program performance and partner satisfaction.</li> </ul> <p><strong>You are….</strong></p> <ul> <li><strong>A Growth-Minded Relationship Builder:</strong> You are comfortable navigating the specific needs of health plans and providers, effectively turning clinical requirements into operational realities that allow partnerships to flourish and grow.</li> <li><strong>A Reliable Account Management Partner:</strong> You take ownership of your accounts with a service-first mindset, ensuring partners feel consistently supported. You are organized, responsive, and skilled at managing competing priorities to keep programs running smoothly and relationships stro