Data Driven | Azure Data Factory Support Engineering

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

Job Description

Interested in being on the cutting edge of Cloud Services?

We are building an engineering team within support to be “the” differentiator in the
marketplace and need the best and brightest to take our Azure solutions to the next level. You will be an important member of the Data and AI Support Engineering Team and a virtual member of the Azure Data Factory Product Group.

As an Embedded Escalation Engineer (EEE) working with Azure Data Factory related technologies and work with engineering teams on new services, offerings and features and be the voice of the customer and support to drive readiness and make sure that the right supportability features are built into the product. We are building an engineering team within support to be “the” differentiator in the marketplace and need the best and brightest to take our Azure Data Factory solutions to the next level.

You will have the following key responsibilities:

• Lead engineering investigations to bring quicker issue resolution to support incidents impacting our customers and improve customer experience;

• Build solutions, help create tools, help automate issue detection and diagnosis, to enable customers or support to self-resolve the issues. Suggest changes to future versions to better equip our support teams as well as our partners and customers and help influence in-market solutions today;

• Identify emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them from the workflow;

• Contribute to product improvements by filing impactful bugs, design change requests and helping developers to fix and ship them to production, preventing customers from being impacted;

• Work across teams: partner with the engineering teams and support to make sure the right tools, telemetry, training and troubleshooting guides are available for new releases or features and Performed product beta testing;

• As a customer ambassador, you will also partner with engineering leadership for strategic technical, architectural and design discussions, and drive strategic thought leadership for Azure Diagnostics/UDE tools creation and usage worldwide bringing the customer voice to the center of impactful decisions. 

Qualifications

Beyond extensive technical and product focus, this role requires the ability to frame and communicate issues and recommendations clearly and concisely, show exceptional attention to detail, and demonstrate the ability to build broad relationships with the right influencers, leveraging those relationships to impact key business results. The successful candidate will have a solid understanding of the competitive landscape and use this understanding to influence decision makers in both support and the Azure Data Factory Engineering Groups.

To be successful in this role is required:

• +3 years of experience in a customer-facing or support role in any of the following: technical escalation support, product/developer support, IT DevOps, Systems Development, System Administration or IT/Network Operations;

• +2 years of experience in Microsoft Azure services;

• Familiarity with Azure Data Factory.

• Familiarity with development: tools, language, process, methods, troubleshooting;

• Problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions.

• Leadership - handle technically challenging and politically hot customer situations;

• Strong communications skills - excellent spoken and written English communication skills and the ability to present complex technical issues clearly and concisely to a general audience;

• Advanced and proven writing skills of tec